Optiplan Contact Details

OptiPlan is Spec-Savers 24-month spectacle payment plan. It is not a medical aid, not an insurance product and not a separate company, which is why searching for an OptiPlan call centre gets you nowhere: it is administered by Spec-Savers and reached on the Spec-Savers line.

Official contact channels

• Spec-Savers South Africa: 0860 766 930
• Sign-up is done in-store or online through the Spec-Savers site. There is no separate OptiPlan office
• Your own store is the fastest route for anything about an existing contract, since the paperwork sits there
• Take your identity document and proof of income to sign up, because the plan is credit-assessed

How the plan works

• You buy an eye examination, a frame and lenses, and the total invoice is divided over 24 months
• A marginal monthly admin fee is added on top of that division, so the monthly figure is slightly more than the invoice divided by 24
• It includes a free spectacle warranty for the first 24 months
• At renewal you can upgrade to a new frame
• Sign-up is subject to credit approval. It is a credit agreement, so it is assessed like one and appears on your credit record

Two conditions that catch people

• OptiPlan is for cash payments only and does not qualify on medical aid. If you intend to claim the spectacles from a scheme, this plan is not the route
• You cannot split it: the plan applies to the purchase, so a medical-aid-funded pair and an OptiPlan pair are separate transactions
• As a credit agreement it falls under the National Credit Act, so you are entitled to a pre-agreement quote showing the admin fee and the total you will repay. Ask for it before signing
• Missing instalments has the same consequences as any other credit agreement, including a listing

Other things called Optiplan

• There is an unrelated Optiplan filing and storage business in Pretoria. Its domain resolves but the site does not respond, so no number for it is published here
• A separate Optiplan (Pty) Ltd is registered in Sandton, and Optiplan is also a product brand sold by online retailers
• A German company at optiplan.eu, in fibre-reinforced plastics, is not connected to any of the South African ones
• If you are chasing the eyewear plan, Spec-Savers is the one you want

Sources

• Spec-Savers South Africa official OptiPlan payment options page, for the 24-month term, the invoice-divided-by-24 calculation and the admin fee, the free 24-month spectacle warranty, the frame upgrade on renewal, the credit approval requirement and the cash-only and no-medical-aid conditions
• Spec-Savers South Africa official site, for the customer contact number and the in-store and online sign-up routes
• Live DNS and connection checks on optiplan.co.za, which resolves on www but returns a connection timeout over both HTTP and HTTPS