MyToyota Insurance Contact Details

MyToyota Insurance is the short term motor insurance Toyota sells on its own vehicles. Enquiries and claims share one telephone number but use different mailboxes, so the mailbox is what routes your message.

Official provider route

• General enquiries: 0800 139 111
• Enquiries mailbox: insurance@toyota.co.za
• Claims: 0800 139 111
• Claims mailbox: claims@toyota.co.za

Product or service support

The same number, 0800 139 111, is listed for both general enquiries and claims, so say which you are calling about when the call is answered. Toyota also publishes 0800 139 111 as one of its two roadside assistance numbers, alongside 0800 022 600, so this single line serves more than one Toyota service.

Eligibility, account or policy requirements

Toyota describes the policy as covering accidental damage, theft and hijacking, third party liability, hail damage, and the windscreen and factory fitted sound system, with repairs carried out by Toyota accredited repairers. Cover applies to the insured vehicle rather than to a Toyota owner generally, so quote the policy or vehicle details when you call.

Escalation route

A short term insurance complaint that Toyota does not resolve can be taken to the National Financial Ombud Scheme South Africa, which absorbed the former Short Term Insurance Ombudsman. Conduct of the insurer is regulated by the Financial Sector Conduct Authority.

Sources

• toyota.co.za/owners/help-and-support/my-toyota-insurance, read 2 September 2026.