The letter people are usually looking for from the Southern African Fraud Prevention Service is either confirmation of a Protective Registration or confirmation that you are a victim of impersonation. Both come from the same organisation, which is an industry body and a registered credit bureau rather than a government department.
Official contact channels
- SAFPS contact centre: 011 867 2234
- General email: [email protected]
- Protective registration: [email protected]
Services and responsibilities
SAFPS assists with fraud prevention advice, Protective Registration applications, help if you are a victim of impersonation or fraud, registering lost or stolen identity documents, and membership for businesses. When you register a lost or stolen identity book or passport, SAFPS records it on a database that its member institutions check, so that they apply extra care when someone presents your identity.
Office and address information
SAFPS is registered with the National Credit Regulator as a credit bureau under registration number NCRCB20. It also runs a separate consumer scam-prevention service called Yima, at yima.org.za, which is where a scam is reported rather than through the main contact centre.
Applications and escalation
Two cautions about the numbers published on the SAFPS site. The number ending 2315 is the head office fax and is presented as a clickable telephone link, so it will not connect as a call. A second number, 0860 101 248, sits behind a link whose visible text shows the 011 867 2234 contact centre number instead, and is not identified anywhere on the site, so use the contact centre number. Because a Protective Registration affects how lenders treat applications in your name, keep the confirmation and expect to be asked for additional verification afterwards.
Sources
- safps.org.za/Home/Contact, read 3 September 2026.
- safps.org.za/Home/OurServices_ApplyProtectiveRegistration and the site NCR registration disclosure, read 3 September 2026.