One Sure Insurance Contact Details

The South African business trading as One Sure is One Sure Direct Brokers, an insurance broker based in Roodepoort that compares and places cover with a panel of insurers. It is not connected to the similarly named insurance businesses in the United Kingdom or Australia.

Official provider route

• Sales and new quotes: 087 150 1060
• Claims, policy updates and account services: 011 033 9500
• Email: info@onesuredirect.co.za
• Website: onesuredirect.co.za

Product or service support

One Sure Direct arranges car, home and business insurance by comparing quotes across a panel of insurers rather than underwriting the cover itself. That distinction matters when something goes wrong: the broker handles the quote, the policy administration and the first notification of a claim, but the insurer named on your schedule is the party that actually carries the risk and decides the claim.

Eligibility, account or policy requirements

One Sure Direct Brokers is an authorised financial services provider, FSP number 44983. Because it is a broker rather than an insurer, you will need the name of the underwriting insurer and your policy number from the schedule when you call about an existing policy. The office is at One Sure House, 309 Ontdekkers Road, Ontdekkers Park, Roodepoort. The website also carries an emergency numbers page listing after-hours claim lines, but those numbers are presented without naming which insurer each one belongs to, so confirm the correct line against your own policy schedule before relying on it.

Escalation route

Complain to One Sure Direct first and keep the reference number. As a licensed financial services provider, complaints about the advice given or the way the product was sold go to the FAIS Ombud on 012 762 5000. A complaint about how a claim was assessed or settled belongs with the underwriting insurer first, and then with the National Financial Ombud on 0860 800 900. Conduct concerns about the provider itself can go to the Financial Sector Conduct Authority.

Sources

• One Sure Direct contact page: onesuredirect.co.za/contact
• One Sure Direct emergency numbers page: onesuredirect.co.za/emergency