Shiprazor is a Cape Town based e-commerce shipping platform that lets online merchants compare and book couriers through one integration. Its support is split by the kind of problem you have, and its published phone number is a WhatsApp channel rather than a voice line.
Official contact channels
- Delivery queries: [email protected]
- Technical queries: [email protected]
- WhatsApp support only: +27 83 772 4906
- Website: shiprazor.com
What this organisation provides
Shiprazor aggregates courier and logistics partners behind a single integration with online store platforms, so a merchant can compare delivery options on cost, speed and service and print waybills from one place. It covers domestic, quick and international delivery, real-time tracking, returns management and a ShipGuard value-added service. It is a platform rather than a courier: the physical collection and delivery is done by the carrier chosen for that shipment.
Address and operating information
The company address is 6 Concorde Crescent, Airport Industria, Cape Town, 7490. Note that the number above is marked on the site as WhatsApp support only, so it should not be treated as a switchboard. Merchants with an account also have an in-platform support route after signing in at app.shiprazor.com.
Support and escalation routes
Send delivery problems to the customer support mailbox and platform or integration faults to the technical mailbox, since sending both to one address slows things down. If a parcel is lost or damaged, the claim usually has to be assessed against the carrier that actually handled it, so quote the waybill number and the carrier name. An unresolved consumer complaint about a delivery service can be taken to the National Consumer Commission.
Sources
- Shiprazor contact page: shiprazor.com/instant-customer-support/
- Shiprazor carriers page: shiprazor.com/carriers/