Biddulphs Cape Town runs two separate desks from one address: a domestic division for moves within South Africa and an international division for moves abroad. They have different numbers and different mailboxes, so a cross-border move sent to the domestic desk will be redirected.
Local channels
- Domestic division: 021 762 1111 or [email protected]
- International division: 021 797 3593 or [email protected]
- Head office: 012 386 1321 or [email protected]
Address
The Cape Town branch is at 7 Venus Way, Ottery, Cape Town, 7808, with post to PO Box 169, Ottery, 7808. Consultant hours published by the group are Monday to Friday from 07:30 to 17:00 and Saturday from 08:00 to 11:00, and the group states that email enquiries are answered within four hours.
Services at this location
This branch handles household and furniture removals for both local and cross-border moves, and a quotation is normally arranged through a survey of what is being moved rather than over the phone. Use the international mailbox if the move crosses a border, since international relocations involve customs documentation, packing standards and shipping schedules that the domestic desk does not administer.
Parent organisation
The branch is part of Biddulphs International, a family owned independent removals company founded in 1928, with a head office at 189 Rooiberg Street, N4 Gateway Industrial Park, Willow Park Manor X65, Pretoria, 0184. The group also operates branches in Pretoria, Johannesburg, Durban, Gqeberha, Potchefstroom, Bloemfontein, George, Pietermaritzburg and East London, each with its own number, so confirm which branch is handling your move before calling. A dispute over damaged or missing goods is a consumer matter that can be escalated to the National Consumer Commission if the branch and then head office do not resolve it, and any claim will depend on the transit insurance arranged for the move, so check that cover before the truck is loaded.
Sources
- Biddulphs branch directory including Cape Town: biddulphs.co.za/contact
- Biddulphs head office details and office hours: biddulphs.co.za/contact