City Sightseeing is the red hop-on hop-off tour bus operator in Cape Town. One number and one mailbox serve the whole South African operation, including its Hermanus tours, so you will not find a separate Cape Town booking line.
Official contact channels
- Telephone: 021 511 6000, answered 08:00 to 17:00
- General email: [email protected]
- Feedback and complaints: [email protected]
- Office address: 36 Auckland Street, Paarden Eiland, Cape Town, 7420
- The same number and mailbox serve the Hermanus operation
The office in Paarden Eiland is an administrative address, not a ticket counter. Tickets are sold online and at the kiosks on the routes, so do not travel to Auckland Street to buy one.
Note the phone hours end at 17:00 while buses are still running. If something goes wrong late in the day, use the feedback mailbox so there is a written record, rather than assuming you can reach someone by phone.
What this organisation provides
- Hop-on hop-off sightseeing bus routes around Cape Town
- Multi-day and combination tickets
- Guided commentary on board in several languages
- Tours operating from Hermanus as well as Cape Town
- Add-on experiences and attraction packages sold with bus tickets
Buy the ticket that matches how you actually travel. A one-day ticket only pays if you start early, and the last full circuit of the day departs well before the buses stop running, which is the most common reason a day ticket feels wasted.
Address and operating information
- Administrative office in Paarden Eiland, near the Cape Town harbour and foreshore
- Routes are boarded at kiosks and stops rather than at the office
- Timetables vary by season, with reduced frequency in winter
- The company publishes a PAIA manual and a privacy policy on its site
- Bookings are handled through an online ticketing platform
Check the seasonal timetable before planning a day around the bus. Cape Town winter schedules are thinner than summer ones, and a route that runs every twenty minutes in January can be hourly in July.
Support and escalation routes
- Bookings, refunds and lost property: 021 511 6000 or [email protected]
- Service complaints: [email protected], which creates a written record
- Tickets bought online carry a seven-day cooling-off right under the Electronic Communications and Transactions Act, though it does not apply once a dated service has been used
- Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272
- Tourism service complaints can also be raised with the National Consumer Commission
- A road incident involving a bus is reported to the South African Police Service, and the operator must hold a valid public passenger operating licence
Keep the ticket and the booking reference until the trip is done. Refund and rebooking decisions are made against the booking record, and a screenshot of the confirmation is worth more than the printed ticket if a dispute arises later.
Sources
- City Sightseeing South Africa Cape Town contact page, citysightseeing.co.za, read 4 September 2026