City Sightseeing Cape Town Contact Details

City Sightseeing is the red hop-on hop-off tour bus operator in Cape Town. One number and one mailbox serve the whole South African operation, including its Hermanus tours, so you will not find a separate Cape Town booking line.

Official contact channels

• Telephone: 021 511 6000, answered 08:00 to 17:00
• General email: info@citysightseeing.co.za
• Feedback and complaints: feedback@citysightseeing.co.za
• Office address: 36 Auckland Street, Paarden Eiland, Cape Town, 7420
• The same number and mailbox serve the Hermanus operation

The office in Paarden Eiland is an administrative address, not a ticket counter. Tickets are sold online and at the kiosks on the routes, so do not travel to Auckland Street to buy one.

Note the phone hours end at 17:00 while buses are still running. If something goes wrong late in the day, use the feedback mailbox so there is a written record, rather than assuming you can reach someone by phone.

What this organisation provides

• Hop-on hop-off sightseeing bus routes around Cape Town
• Multi-day and combination tickets
• Guided commentary on board in several languages
• Tours operating from Hermanus as well as Cape Town
• Add-on experiences and attraction packages sold with bus tickets

Buy the ticket that matches how you actually travel. A one-day ticket only pays if you start early, and the last full circuit of the day departs well before the buses stop running, which is the most common reason a day ticket feels wasted.

Address and operating information

• Administrative office in Paarden Eiland, near the Cape Town harbour and foreshore
• Routes are boarded at kiosks and stops rather than at the office
• Timetables vary by season, with reduced frequency in winter
• The company publishes a PAIA manual and a privacy policy on its site
• Bookings are handled through an online ticketing platform

Check the seasonal timetable before planning a day around the bus. Cape Town winter schedules are thinner than summer ones, and a route that runs every twenty minutes in January can be hourly in July.

Support and escalation routes

• Bookings, refunds and lost property: 021 511 6000 or info@citysightseeing.co.za
• Service complaints: feedback@citysightseeing.co.za, which creates a written record
• Tickets bought online carry a seven-day cooling-off right under the Electronic Communications and Transactions Act, though it does not apply once a dated service has been used
• Unresolved consumer complaints go to the Consumer Goods and Services Ombud on 0860 000 272
• Tourism service complaints can also be raised with the National Consumer Commission
• A road incident involving a bus is reported to the South African Police Service, and the operator must hold a valid public passenger operating licence

Keep the ticket and the booking reference until the trip is done. Refund and rebooking decisions are made against the booking record, and a screenshot of the confirmation is worth more than the printed ticket if a dispute arises later.

Sources

• City Sightseeing South Africa Cape Town contact page, citysightseeing.co.za, read 4 September 2026