Business · Contact details
Cape Union Mart Contact Details
Cape Union Mart customer service is on 021 464 6433 and customer-service@capeunionmart.co.za. Cape Union Mart is a South African outdoor, travel and adventure retailer, home of the K-Way brand and part of the Cape Union Mart Group, with its online store and customer service run from Cape Town.
Cape Union Mart contact details at a glance
| Route | Details |
|---|---|
| Customer service | 021 464 6433 |
| Customer service email | customer-service@capeunionmart.co.za |
| Corporate orders | corporatesales@capeunionmart.co.za |
| Track my order | capeunionmart.co.za/order-tracking |
| Customer service hours | Weekdays 08:30 to 17:00 |
Official contact channels
Call customer service on 021 464 6433 on weekdays between 08:30 and 17:00, or email customer-service@capeunionmart.co.za. Cape Union Mart aims to reply to emails within 48 hours. For corporate and bulk orders, email corporatesales@capeunionmart.co.za. You can track an online order on the order tracking page.
What this organisation provides
Cape Union Mart sells outdoor, travel and adventure clothing and gear in its stores and online. Its house brand is K-Way. Standard delivery and returns are free on orders over R650.
Address and operating information
Cape Union Mart does not publish a head office address on its contact page. Customer service works on weekdays from 08:30 to 17:00.
Support and escalation routes
Returns and exchanges: you can return products for credit, exchange or a refund within 60 days of purchase. Online orders can be returned to any store with the invoice, or collected by Dawn Wing courier.
Refunds: refunds take up to 10 working days and do not include delivery fees. EFT refunds under R250 are loaded as store credit.
If an email has not been answered within 48 hours, phone 021 464 6433. Cape Union Mart does not publish a separate complaints line.
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Frequently asked questions
What is the Cape Union Mart contact number?
Customer service is on 021 464 6433, weekdays 08:30 to 17:00.
What is the Cape Union Mart email address?
customer-service@capeunionmart.co.za. Corporate orders go to corporatesales@capeunionmart.co.za.
How long do I have to return something to Cape Union Mart?
60 days from purchase, for credit, exchange or a refund.
Can I return an online order in store?
Yes. Take it to any store with the invoice, or book a Dawn Wing courier collection.
Sources
- Cape Union Mart, Contact, capeunionmart.co.za/page/contact, read 27 September 2026
- Cape Union Mart, Returns and exchanges, capeunionmart.co.za/page/returns-exchanges, read 27 September 2026