CHEP pools and hires out pallets, crates, containers and bins rather than selling them, so most contact with it is about equipment that belongs to CHEP and has to come back. It runs one toll free support number and publishes a separate route for arranging a pallet collection.
Official contact channels
- Customer support, toll free: 0800 330 334
- Online account, orders and delivery tracking: the myCHEP portal, available 24 hours
- Request a pallet pick up: the dedicated form at chep.com/za/en/contact-us
- Website: chep.com/za/en/
What this organisation provides
CHEP supplies reusable pallets in wooden and plastic formats, intermediate bulk containers, reusable plastic crates, plastic and wooden bulk bins, and automotive and industrial containers. It also offers supply chain services including value chain analysis, platform mix optimisation, product damage reduction, tracking systems and environmental impact analysis. Because the equipment is rented rather than bought, businesses that receive CHEP pallets have an obligation to return them, which is what the pallet pick up request is for.
Address and operating information
CHEP South Africa is at 7 Westville Road, Westville, 3629, reachable on the toll free number. It publishes two plant locations: CHEP Alrode in Gauteng at 6 Botha Street, Alberton, 1451, on 011 087 1055, which the site prints in a run-together format as +27 (11) 0871055, and CHEP Bethlehem at 3 Meyerskop Road, Bethlehem, 9701, on 058 303 4685.
Support and escalation routes
Account holders should use the myCHEP portal for orders, deliveries and tracking before calling, since it operates around the clock while the support line does not. Sales enquiries use a call back form rather than a direct line, and the site carries separate forms for quotes, general queries and human resources. Because CHEP deals business to business, a dispute over equipment, hire charges or unreturned pallets follows the ordinary contractual route with CHEP rather than a consumer ombud.
Sources
- CHEP South Africa contact page: chep.com/za/en/contact-us
- CHEP South Africa locations: chep.com/za/en/locations