Skip to content
Official-source based. 100% Free to Use. 🇿🇦 Focused on South African services. Independent Directory. Updated as sources change.
ContactDetails.co.za — Find Official Contacts. Get Help Faster. Need Help?

ISS Agent Contact Details

The initials ISS are used by several unrelated South African organisations, so check you have the right one before sending anything. This page covers Innovative Shared Services, the ISS that trades at iss.co.za and works through a network of branches and agents across Southern Africa.

Official contact channels

There is one national call centre number rather than a list of numbers for individual agents. If you are trying to reach a particular ISS agent, that is the number to use, because the agents are representatives within the ISS network rather than separate businesses with their own published contact details.

What this organisation provides

Innovative Shared Services works on workplace skills and compliance. Its published service lines are learning and development, legal and regulatory training, risk management, business advancement, eLearning and empowerment, and it runs an online risk management portal for clients. The company states it is accredited with a number of national governing bodies for the industries it works in, and describes an expanding network of branches and agents giving it a footprint across Southern Africa.

Address and operating information

Only these two offices are published, so an agent operating in another province will not have a separate address listed. Ask the call centre which agent covers your area rather than travelling to an office.

Support and escalation routes

Before escalating anything, confirm which ISS you are dealing with. The Institute for Security Studies is an unrelated research organisation on issafrica.org, and there are also separate South African security companies trading under the ISS initials. Sending account details or a payment to the wrong one is the main risk with a shared acronym like this.

For Innovative Shared Services itself, raise the matter with the national call centre or the info mailbox first. Where the complaint concerns accredited training, the accreditation body is the right escalation: occupational training and its providers are quality assured by the Quality Council for Trades and Occupations, and sector skills matters run through the relevant SETA. A straightforward service or billing dispute instead falls to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it.

Sources