AFGRI does not run a retail branch in Centurion. Centurion is where its head office sits, so a search for AFGRI Centurion resolves to the group head office rather than to a depot or a shop counter.
Local channels
- Head office telephone: 011 063 2347
- Complaints: [email protected]
- Enquiry form on afgri.co.za, which asks you to choose a department and your nearest town
Note that the head office number is an 011 Johannesburg code even though the office is in Centurion, which normally falls under 012. That is not an error in the listing; it is the number AFGRI publishes.
The enquiry form is the better route than the switchboard for anything operational, because it asks for both a department and your nearest town and uses those to route you to the local operation rather than keeping the query at head office.
Address
12 Byls Bridge Boulevard, Highveld Extension 73, Centurion, with a postal address of PO Box 11054, Centurion, 0046. This is an office park address rather than a depot, so there is no yard, no counter and nothing to collect here.
Services at this location
The head office covers the group operating divisions rather than serving farmers directly. The departments AFGRI lists on its own enquiry form are grain management, equipment, milling, animal feeds, financial services, insurance brokers, eAccounts, logistics, broking, retail, and farmer training and development.
That list is the practical value of this address. It tells you which department to name when you make contact, and it shows that AFGRI is several quite different businesses under one roof, so a query about a grain silo and a query about an insurance policy go to different teams even though both start on the same number.
Parent organisation
The group is AFGRI Group Holdings. AFGRI publishes a fair business practices statement directing complaints to [email protected], which is the route to use before going outside the company.
Where a complaint goes next depends on which division it concerns, and this is where the multi business structure matters. A complaint about advice on an insurance policy sold through the insurance broking arm goes to the FAIS Ombud on 012 762 5000. A complaint about a credit agreement arranged through the financial services arm goes to the National Credit Regulator on 0860 627 627. A dispute about goods bought from the retail side falls instead to the Consumer Goods and Services Ombud on 0860 000 272, with the National Consumer Commission above it.
Sources
- AFGRI contact section: afgri.co.za
- AFGRI about page: afgri.co.za/about
- FAIS Ombud: faisombud.co.za
- Consumer Goods and Services Ombud: cgso.org.za