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Cliffe Dekker Hofmeyr, known as CDH, is a corporate law firm with six offices across South Africa, Kenya and Namibia. One detail catches people out immediately: its mailboxes sit on cdhlegal.com, not on the cliffedekkerhofmeyr.com address the website uses.

Official contact channels

Two of those numbers are easy to confuse. The Windhoek line is +264 833 730 100 and the Ongwediva line is +264 83 373 0106, which share most of their digits in a different grouping, so check them carefully before dialling Namibia. Cape Town and Stellenbosch are also consecutive, on 021 481 6300 and 021 481 6400.

What this organisation provides

CDH is a corporate and commercial law firm organised by sector and by service rather than by geography, so the office you contact is a matter of convenience while the lawyer who handles the work is chosen by specialism. The firm publishes an associated practice in Kenya, Kieti Law LLP, and operates as CDH Namibia in that country, which matters if your matter crosses a border.

Address and operating information

The Docex numbers listed against the South African offices are worth understanding if you are dealing with the firm professionally. Docex is a document exchange network used between South African law firms and courts to serve and deliver documents, and quoting the correct Docex address is faster than posting. Note that Stellenbosch shares both the postal address and the Docex of the Cape Town office.

Support and escalation routes

Raise a service or billing concern with the responsible partner at the office handling your matter first. Beyond the firm, a complaint about an attorney does not go to a consumer body. The Legal Practice Council regulates attorneys in South Africa and handles complaints about professional conduct, and it is also the route for a dispute about fees, which can be referred for assessment rather than argued with the firm.

If money you entrusted to an attorney has been lost through theft, that is a claim against the Legal Practitioners Fidelity Fund rather than against the firm itself. For the Kenyan and Namibian offices the equivalent regulator is the law society of that country, not the South African council.

Sources