Menzies Aviation is a ground handling, cargo and fuelling company that works at airports worldwide, including seven in South Africa. It is worth knowing before you start that the company publishes no South African telephone number and no South African email address on its own website.
Official contact channels
- Commercial enquiries for a specific airport: the enquiry form on the Network page at menziesaviation.com/our-network
- Pensions: [email protected]
- UK employment reference requests: [email protected]
- Registered office: Menzies Aviation Limited, 21-22 Bloomsbury Square, London WC1A 2NS, United Kingdom, company number 02961404
- Group registered office: John Menzies Limited, Lochside House, 3 Lochside Way, Edinburgh Park, Edinburgh EH12 9DT, company number SC034970
The Network page lists each station by airport code but attaches only a contact form to it, with no station telephone number or station mailbox. The company publishes no switchboard number at all, in South Africa or anywhere else, so the form and the two role mailboxes above are the complete set of published routes.
What this organisation provides
Menzies operates at seven South African airports: Bloemfontein, Cape Town, Durban, East London, George, Johannesburg and Port Elizabeth. Its services are ground handling, cargo handling, aircraft fuelling and executive services. Air Menzies International, the group freight forwarding arm, trades separately on its own site.
The key point for a traveller is what the company actually is. A ground handler is contracted by the airline. It checks you in, loads the aircraft and moves your bag, but it does so as the airline agent and it holds no contract with you.
Address and operating information
There is no public office counter. Staff work airside and in terminal operations areas at each airport, and the company directs all commercial contact through the Network page form rather than to a station address.
Support and escalation routes
If your bag was delayed, damaged or lost, claim against the airline you flew with, not against the handler. The airline is the carrier and it carries the liability. Report it before you leave the airport and get a Property Irregularity Report reference. The time limits are short and they are strict: seven days from receipt of the bag to complain about damage, and twenty one days from the date it was placed at your disposal to complain about delay. Miss those and the claim is usually barred no matter how good it was.
For anything about safety or an aviation licence, the South African Civil Aviation Authority is the regulator. The airport buildings themselves are run by Airports Company South Africa, so a complaint about a terminal rather than about your flight belongs with the airport operator.
Sources
- Menzies general enquiries: menziesaviation.com/general-enquiries
- Menzies Network station list: menziesaviation.com/our-network
- Menzies registered offices: menziesaviation.com/registered-offices