Courier Guy Kroonstad Contact Details

There are two Courier Guy locations in Kroonstad and only one of them has a telephone number of its own. Knowing which is which saves a wasted call.

Local channels

• The Courier Guy Kroonstad, branch code K005: 056 212 1381
• Address: 5 Reitz Street, Kroonstad 9500, Free State
• National contact, published under Quick Contact: 010 222 2300 and 082 823 3254
• National support email: support@thecourierguy.co.za

The Reitz Street branch is a staffed location and 056 212 1381 reaches it directly, which is worth knowing because most national courier networks do not publish branch numbers at all.

The second Kroonstad location is a locker, listed as The Courier Guy Shell Ultra City Kroonstad on the R34 with the code CG1294. It publishes the national number rather than a local one, and that is not an oversight: a locker is unstaffed hardware in a forecourt, so there is nobody there to answer a telephone. If your parcel is at the locker and something has gone wrong, the national line or the branch is the route.

Address

5 Reitz Street, Kroonstad 9500. The locker sits separately on the R34 at the Shell Ultra City, which is on the national route rather than in town, so the two are not interchangeable for a drop off. Check which one your waybill or collection notice names before driving to either.

Services at this location

The Courier Guy network is not uniform, and its own locator sorts locations into four types: Store, Kiosk, Locker and Point. A store like the Reitz Street branch can take a counter enquiry and hand over a parcel with identification. A locker is self service, opened with a code sent to you, and holds a parcel only for a limited period before it goes back into the network. A kiosk and a point are third party outlets acting as agents, which means their opening hours are the host business hours rather than the courier own.

That distinction matters for a collection. A parcel sent to a locker cannot be redirected by asking the person at a store counter, and a parcel held at a point is subject to that shop being open. Read the location type on your notification, not just the town.

Parent organisation

The Courier Guy head office is at 37 Malta Road, Cosmo Business Park, Malibongwe Drive, Kya Sands, and the national routes above are the ones it publishes for the whole network. Each location carries a code, K005 for the Reitz Street branch and CG1294 for the locker, and quoting that code is the fastest way to make clear which Kroonstad location you mean.

For a lost, damaged or short delivered parcel, the tracking number is the only reference that matters and nothing can be traced without it. Note the problem on the delivery documentation at the point of handover and confirm it in writing the same day, because courier trading conditions impose short claim notice periods counted in days from delivery. If you are a consumer who bought online, remember that the contract to deliver sits with the retailer rather than with the courier, so a non delivery claim is made against the seller, and the Consumer Goods and Services Ombud on 0860 000 272 covers that relationship.

Sources

• The Courier Guy location finder: thecourierguy.co.za/locations
• The Courier Guy: thecourierguy.co.za