Dr Irfaan Hasrod is an ophthalmologist practising in Northcliff, Johannesburg, and listed among the doctors at the Johannesburg Eye Hospital. There are two numbers in play and they reach different places, which is the thing worth getting right before you dial.
Official contact channels
- Consulting rooms: 011 888 6306
- Rooms address: Unit 10 Northcliff Office Park, 203 Beyers Naude Drive, Northcliff
- Johannesburg Eye Hospital switchboard: 011 782 1080
- Hospital address: corner Beyers Naude Drive and Waugh Avenue, Northcliff, Johannesburg
- Hospital enquiries: query@jhbeye.co.za
The rooms number is for appointments, results and anything about your own care. The hospital switchboard is for the facility itself, including admissions and theatre bookings, and it cannot make you an appointment with a particular doctor or discuss your file. Ask for the rooms if that is what you need.
An email address in the doctor own name appears on the hospital listing, but it is a personal mailbox on a free consumer mail service rather than a practice address, so it is not reproduced here. Telephone the rooms instead, and if you need to send documents ask on the call where to send them. Note also that the hospital website sits on a dot com address while its enquiry mailbox ends in dot co dot za, so both are genuine.
What this organisation provides
The listed special interests are medical retina, refractive laser procedures, cataract surgery, glaucoma surgery, oculoplastic surgery, corneal transplantation and cross linking for keratoconus. The Johannesburg Eye Hospital itself is a multidisciplinary specialist eye hospital, so a procedure may be booked there while consultations happen at the rooms a short distance away.
Address and operating information
The rooms are in an office park on Beyers Naude Drive and the hospital is on the corner of the same road with Waugh Avenue, so the two are close but not the same address. Arriving at the hospital for a rooms appointment, or the reverse, is the most common mix up here. Confirm which address your appointment is at when you book.
Support and escalation routes
Ophthalmology is a specialty, so most medical schemes require a referral and, for surgery, pre authorisation before admission. Get the authorisation number from your scheme before the date, and ask the rooms for the procedure and practice codes to give the scheme, because an authorisation refused for a missing code is the usual reason an account is left unpaid.
If a complaint is about the standard of clinical care or the conduct of the practitioner, it goes to the Health Professions Council of South Africa, which registers doctors and handles conduct matters. If it is about the hospital as a facility, cleanliness, staffing or safety, the Office of Health Standards Compliance is the body that inspects health establishments, with the Health Ombud inside it for serious complaints. An account dispute with a medical scheme is a third route again and belongs with the scheme first and then the Council for Medical Schemes.
Sources
- Dr Irfaan Hasrod listing, Johannesburg Eye Hospital: jhbeye.com/doctor/dr-irfaan-hasrod
- Johannesburg Eye Hospital: jhbeye.com
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