Princess Lodge is a bed and breakfast lodge in Rustenburg, North West. Its own contact page publishes two telephone numbers, a booking mailbox and a street address. There is one thing to watch: the address shown in the banner at the top of every page is spelt differently from the one on the contact page, and only one of the two can receive mail.
Official contact channels
- Phone: 083 363 4537
- Second number listed on the contact page: 083 947 1951
- Bookings email: [email protected]
- Enquiry form: the Get in Touch form on princesslodge.co.za/contact-us/, which caps messages at 180 characters
Use [email protected], the spelling given on the contact page. The banner across the top of the site shows [email protected], with an extra c in the middle, which does not match the lodge domain and will not deliver. If you have written to that address and heard nothing, that is the likely reason, so resend to the contact page spelling.
Both numbers are mobile numbers rather than landlines, which is normal for a lodge of this size but worth knowing if you are calling from a landline bundle or trying to reach reception late at night.
What this organisation provides
- Bed and breakfast lodge accommodation, described by the lodge as a luxury bed and breakfast for families
- Room types published on the site include a Delux Double Room and a VIP Double Room with Jacuzzi
- An availability checker on the home page taking check-in and check-out dates and a number of guests
The availability tool only checks dates, it does not confirm a reservation. Follow it with a call or an email to the booking mailbox so you have written confirmation of the rate and the room type before you travel.
Address and operating information
- Address: 175 Kerk Street, Rustenburg, North West
- Reception hours: not published on the lodge site
- Rates and check-in times: not published on the contact page, so confirm both when you book
Kerk Street runs through central Rustenburg, so confirm the exact entrance and parking arrangements when you call, particularly for a late arrival.
Support and escalation routes
- Raise a problem with the lodge first on 083 363 4537 or [email protected] and keep the booking reference
- If you booked through a travel platform rather than the lodge directly, that platform handles cancellations and refunds, not the lodge
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
Who to complain to depends on where the money went. A booking paid to an online travel agent is a dispute with that agent, and the lodge cannot refund it. A booking paid directly to the lodge is a dispute with the lodge, and the ombud route applies once the lodge has had a fair chance to fix it.
Sources
- Princess Lodge contact page, princesslodge.co.za/contact-us/, read 3 September 2026
- Princess Lodge home page and room pages, princesslodge.co.za, read 3 September 2026