Jabulani Money is an online short-term lender operating as a registered credit provider in South Africa. It runs one telephone line and three separate email addresses split by function, and those mailboxes are not interchangeable, which matters more here than it would for an ordinary business.
Official contact channels
- Phone: 087 260 8782, published as +27 87 260 8782
- General support: [email protected]
- Collections matters: [email protected]
- Debt review matters: [email protected]
- Hours: Monday to Friday 08:00 to 17:00, Saturday 08:00 to 13:00, closed Sunday
Send debt review correspondence to the debt review address rather than to general support. Debt review runs on statutory time limits, and a notice that lands in the wrong inbox can miss a deadline that affects your legal position, not just your service experience.
The 087 prefix is a voice over internet number, not a toll free line, so it is charged at your normal call rate rather than being free.
What this organisation provides
- Short-term online cash loans, applied for and assessed online
- Registered credit provider with the National Credit Regulator, registration number NCRCP22362
- Company registration number 2025/213906/07
- The lender states that a loan offer is only made after it assesses affordability
Check that NCR number before you borrow. NCRCP22362 can be looked up on the National Credit Regulator own register, and confirming a lender registration is the single most useful check available to a South African borrower, because an unregistered credit provider is operating unlawfully.
The company registration number also tells you something: the 2025 prefix means the company was incorporated in 2025, so this is a recently established lender rather than a long-established one. That is not a mark against it, but it is a reason to read the loan agreement terms carefully rather than relying on reputation.
Address and operating information
- The lender publishes no street address or physical branch on its contact page
- Business is conducted online and by telephone and email during published hours
- Operating days are Monday to Saturday, with no Sunday or public holiday service listed
With no branch to visit, keep your own written record. Save the loan agreement, the affordability assessment and every email, because on an online-only credit agreement your correspondence is the entire evidence trail if the account is later disputed.
Support and escalation routes
- Raise the problem with the lender first, using the mailbox that matches the issue, and ask for a reference
- Registration, reckless lending and credit conduct: National Credit Regulator on 0860 627 627
- A complaint about the credit agreement itself, once the lender has had a fair chance: National Financial Ombud on 0860 800 900
- If you are already under debt review, your debt counsellor deals with the lender on your behalf
Match the body to the complaint. The regulator handles whether a lender is registered and whether it lent responsibly, while the ombud resolves a dispute about your specific agreement. Sending a reckless lending allegation to the ombud, or an account dispute to the regulator, adds weeks to the process.
Sources
- Jabulani Money contact page, jabulanimoney.co.za, read 3 September 2026
- Jabulani Money about page, jabulanimoney.co.za, read 3 September 2026