Makro Cape Gate is in Brackenfell in the northern suburbs of Cape Town. Before you look for a store number, know that there is not one: Makro publishes a single national contact set for every store in the country, and the only details that differ store to store are the address and the trading hours.
Official contact channels
- National contact number, used for every Makro store: 0860 600 999
- National WhatsApp line: 060 019 7747
- National email: [email protected]
- Direct store telephone number: none published for Cape Gate or for any other Makro store
Because the number is shared nationally, say which store you are calling about in your first sentence. The agent who answers has no way of knowing you mean Cape Gate rather than any of the other stores, and stock or collection questions cannot be answered without it.
What this organisation provides
- Warehouse-format retail across food, liquor, general merchandise and trade supplies
- The store sells to both the public and to registered trade customers
- Makro operates separate liquor outlets at some sites, listed individually in its store finder
If you are shopping as a business rather than a household, the trade side has its own account and pricing arrangements, which is worth setting up before a large purchase rather than at the till.
Address and operating information
- Address: Okavango Road, Brackenfell, Cape Town, 7560
- Monday to Friday: 09:00 to 18:00
- Saturday: 08:00 to 17:00, Sunday: 09:00 to 16:00
- Public holidays: weekdays 09:00 to 16:00, Saturday 08:00 to 16:00, Sunday 09:00 to 16:00
- Closed on Christmas Day and New Year Day
Note the weekday opening time. Cape Gate opens at 09:00 on weekdays, half an hour later than several of the Gauteng stores, so an early weekday errand planned around another branch hours will find the doors still shut here.
Okavango Road is the main route through that part of Brackenfell and carries heavy traffic around the adjacent retail centres, so allow extra time on a Saturday morning.
Support and escalation routes
- Orders, refunds and product complaints: 0860 600 999 or [email protected], quoting the store and your till slip or order number
- Makro head office: 16 Peltier Drive, Sunninghill, Sandton, 2157
- Unresolved consumer complaints: Consumer Goods and Services Ombud, 0860 000 272, free of charge
- A complaint about liquor trading hours or sales is a matter for the provincial liquor authority rather than the retailer
Keep the till slip. With no store-level number, a complaint is traced through the transaction record rather than by calling the branch directly, so the slip or the online order number is what makes the query actionable.
Sources
- Makro store finder, makro.co.za, read 3 September 2026