Wilmed Park Hospital and Heart Centre is a private hospital in Wilkoppies, Klerksdorp, and part of the Lenmed group. The same number serves both the switchboard and medical emergency response, so it is the one to keep.

Local channels

A fax number is published immediately beside the telephone number and differs from it by only the last two digits. Copy carefully; dialling the fax by mistake is easy here in a way it is not at most hospitals.

Address

The three visiting slots are short, the evening one running only 45 minutes. If family are travelling in from outside Klerksdorp, the 15:00 to 16:00 window is the longest and the most practical to aim for.

Services at this location

Because the hospital carries both a heart centre and neurosurgery, it takes referrals that smaller Klerksdorp facilities pass on. Confirm with your medical scheme which hospital it has designated before an elective admission, as network arrangements decide how much of the bill you carry.

Parent organisation

Raise a billing dispute with the hospital and the scheme at the same time. Hospital accounts and scheme benefits are settled separately, and a patient who argues only with one of them often finds the other has already closed the matter.

Start any complaint with the hospital customer relations officer. The OHSC and the Health Ombud both expect the facility to have been given the chance to resolve it first, and a documented internal complaint strengthens anything you escalate.

Sources

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