There is more than one hospital in Bethlehem, so start by deciding which you need. The public hospital is Dihlabeng Regional Hospital, listed by the Free State Department of Health as Dihlabeng (Bethlehem) Regional Hospital. A private Mediclinic also operates in the town and is a separate business.
Official contact channels
- Dihlabeng (Bethlehem) Regional Hospital: 058 303 5331
- Address: 6 Eufees Street, Bethlehem
- Postal: Private Bag X3, Bethlehem, 9700
- Free State health help-line: 0800 535 554
- Ambulance and emergency medical services: 10177
The hospital number comes from the provincial department published institutions list, which is some years old. If it does not answer, the provincial help-line is the current route and can confirm the switchboard.
What this organisation provides
- A regional public hospital, taking referrals from district hospitals and clinics in the area
- Casualty and inpatient services
- Specialist services at regional level, above what a district hospital offers
- A second public hospital, Phekelong District Hospital, operates at the same Eufees Street address
- Serves the Dihlabeng municipal area within the Thabo Mofutsanyana District
Two public hospitals sharing one street address confuses arrivals more than anything else here. Dihlabeng is the regional hospital and Phekelong the district one, so a referral letter naming one is not interchangeable with the other even though the address matches.
Address and operating information
- Located in Bethlehem, in the Thabo Mofutsanyana District of the eastern Free State
- Other hospitals in the district include Elizabeth Ross District Hospital on 058 789 1213 and Mofumahadi Manapo Mopeli Regional Hospital on 058 718 3381, both in QwaQwa
- Casualty operates continuously; outpatient clinics work to booked appointment times
- As a public hospital, fees are charged on a means-tested basis rather than at private rates
- A separate private hospital operates in Bethlehem and is not part of the public system
If you hold medical scheme cover you may still be treated at a public hospital, but the billing and the admission route differ from a private facility. Confirm which you are being referred to, because an ambulance will take you to the appropriate one rather than the one you assume.
Support and escalation routes
- Start with the hospital, then the provincial help-line on 0800 535 554
- Written complaints can go to the Free State Department of Health Office of the HOD at sechod@fshealth.gov.za
- Provincial head office: Bophelo House, cnr Harvey and Charlotte Maxeke Street, Bloemfontein
- Complaints about the standard of care go to the Office of Health Standards Compliance and the Health Ombud
- Conduct by a named practitioner is a matter for the HPCSA or the South African Nursing Council
- The province also publishes a Health Ombudsperson function of its own
Put any complaint in writing with dates, names and ward numbers, and keep a copy. Both the provincial office and the national Health Ombud will ask what the hospital was told and when, and a verbal complaint at a busy regional hospital rarely survives a shift change.
Sources
- Free State Department of Health institutions contact list, health.fs.gov.za
- Free State Department of Health contact page, health.fs.gov.za, read 4 September 2026
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