Kukhanya Energy Services Contact Details

Kukhanya Energy Services, which trades as KES Energy, sells home solar on monthly payment plans through a network of local agents. Its head office is in Pinetown, and it runs a toll-free customer care line with much longer hours than the office itself.

Official contact channels

• Customer care, free from any South African network: 0800 110 858
• Head office direct line, charged at standard rates: 031 001 0858
• WhatsApp, which the company describes as the quickest way to reach it
• Sales, quotes and partnership enquiries: marketing@kenergyserv.co.za
• Technical support: techsupport@kukhanyaenergy.co.za
• A customer login and a mobile app for existing account holders

Note the two different mailbox domains. Sales uses kenergyserv.co.za while technical support uses kukhanyaenergy.co.za. Both are the company own addresses, so a reply from either is normal.

Hours and address

• Call centre: Monday to Friday 08:00 to 20:00, weekends and public holidays 08:00 to 17:00
• Head office: Monday to Friday 08:00 to 16:30
• Office address: Unit 3, 8 Caversham Road, Hagart Road Industrial Park, Pinetown, 3610
• The call centre runs well beyond office hours, so an evening or weekend query should go to 0800 110 858 rather than the office line

What this organisation provides

• Home solar systems sold with flexible monthly payments rather than a single upfront purchase
• A local agent network, with a find-an-agent tool that matches you to an agent living near you
• Customer apps and an online account for managing an existing installation
• The company states it has 25 years of experience in energy

Verify the agent before you sign

Because the business sells through agents who come to you, KES Energy publishes its own how to verify an agent guidance on its website. Use it. Door-to-door solar and energy sales are a known fraud vector in South Africa.

• Check the agent against the company own verification guidance before signing anything or paying a deposit
• Confirm the agent by phoning 0800 110 858 yourself, using the number from the company website rather than one the agent gives you
• Get the full agreement, the monthly amount, the term and what happens at the end of it in writing before signing
• Never pay a deposit into a personal bank account. Payments should go to the company, not an individual

Sources

• KES Energy contact page, for the toll-free customer care number, the Pinetown head office line, the WhatsApp channel, both mailboxes, the Caversham Road address and the separate call centre and head office operating hours
• KES Energy website navigation and home page, for the solar product offering, the monthly payment model, the find-an-agent tool, the customer login and apps, the 25 year statement and the published agent verification guidance