OFFICE London in South Africa is a Truworths operation. The brand is British, but the South African stores, the website and the account behind them are run by Truworths Retailing, and officelondon.co.za redirects to a Truworths-hosted site. That is why an OFFICE London account query is a Truworths account query.
OFFICE London South Africa contact
- Online shopping: 087 285 9401
- Website: officelondon.truworths.co.za
- Help and FAQs, including returns, exchanges and delivery, are published on that site
Who you are actually dealing with
- Truworths Retailing (Pty) Limited, CIPC registration number 1965/001234/07
- Truworths Limited is a registered credit provider under NCRCP45
- The store card is a Truworths account, not a separate OFFICE London account
This matters if you are querying a statement, a debit order or a credit limit. Those are Truworths account matters and are handled through the Truworths account channels, not through the online shopping line above, which deals with orders and deliveries.
Returns and exchanges
The site offers free returns and exchanges in store and free collection in store, which is usually the faster route than couriering an order back. Take the order confirmation and the card used to pay. For a distance purchase the Consumer Protection Act gives you a cooling-off right to cancel within seven business days of delivery, separate from any returns policy the retailer offers, and separate again from your right to return defective goods within six months.
Buying sneakers online
- Sizing between brands is inconsistent, and a UK-sized brand is the usual reason an online order does not fit; check the size guide rather than assuming your usual number
- Confirm whether the item is in South African stock or imported, since that changes the delivery time and the returns route
- Keep the box and the tags until you are sure, because a returns policy generally requires the item unworn and in original packaging
If an order or an account query is not resolved
- Start with online shopping on 087 285 9401, quoting the order number, and ask for a reference
- For a credit account dispute, the National Credit Regulator handles complaints against registered credit providers
- For an unresolved consumer complaint, the National Consumer Commission handles complaints against suppliers