PNA Stationers runs one customer service number for the whole chain. Individual stores are not listed with their own numbers on the website; the store finder gives you locations, and the number below gives you a person.
PNA contact details
- Customer service: 011 672 4391
- Address: 840 Rugby Road, Weltevreden Park, Roodepoort, Gauteng, 1709
- A live chat link and an email link sit on the contact page itself
- Store finder: enter an address or allow location and it returns the four nearest stores
PNA states more than 140 stores nationwide. Because a store is not separately contactable through the website, say which store you mean in the first sentence of any message — a query about stock or a refund is meaningless without it.
The store you shop at may not be the store you order from
The store finder does not just show you a map: it asks you to choose a store to shop from, and that choice drives what you see and where the order is fulfilled. If an item shows as unavailable, try switching the selected store before concluding PNA does not stock it. It also means a click-and-collect order is tied to the store selected at checkout, not the one nearest you today.
Returns have a short window
PNA’s published return policy is 10 days, and merchandise must be returned within that period. That is shorter than many retailers, and it matters most in January when back-to-school buying happens in bulk and the wrong textbook or the wrong file size is discovered weeks later. Keep the till slip, keep the packaging, and check the list against what you bought the same week.
Back to school, which is what most people are phoning about
- PNA runs a Shop my School route built around school stationery lists rather than individual items — use it instead of assembling a list by hand.
- Book covering is a large part of what PNA sells: pre-cut covers, adjustable covers, adhesive rolls and wraps are all separate product lines, so specify which when you ask.
- The PNA COLOUR Rewards programme and gift cards are handled through the website and the Help Centre, not by an individual store.
Orders and delivery
PNA delivers nationwide from its online store. Track an order through Track my Order in your account rather than by phoning, because the customer service line will look up the same record. Have the order number ready if you do phone; a name and a date is rarely enough to find an online order.
If something is not resolved
- Start with the store manager for anything that happened in a store, on the day if possible.
- Then customer service on 011 672 4391 or the contact form, and ask for a reference.
- A retail dispute that stays unresolved can be taken to the Consumer Goods and Services Ombud, which is free to consumers.