Sanlam Retirement Annuity Contact Details

Sanlam publishes one number for buying a retirement annuity and a different one for looking after an annuity you already own. Most delays come from calling the sales line about an existing policy. The Sanlam Retirement Plan is a personal product, owned by you rather than your employer. Read from sanlamonline.co.za on 12 September 2026.

Official contact channels

• Existing policies, claims and policy queries: 0860 726 526, also the Sanlam Client Care WhatsApp self-service number
• Alternative client line: 011 359 7700, Monday to Friday 08:00 to 17:00
• Buying a retirement annuity (speak to an expert): 0860 223 390, weekdays 08:00 to 17:00
• Secure Services registration, login and passwords: 021 916 1500, weekdays 08:00 to 17:00
• Wealth Bonus queries: life@sanlam.co.za

Sanlam Online, once you are registered, handles personal details, beneficiaries, payments and documents without a call. The 021 916 1500 line is only for getting into that system.

What this product provides

• Premiums from R300 a month, with contributions you can adjust, pause or top up with a lump sum
• Contributions that are tax-deductible within limits, and tax-free growth inside the plan
• Savings protected from creditors
• A Wealth Bonus that rises with how long and how much you contribute
• The option to save for a minor and transfer the policy to them at 18

The same features that make an RA useful make it hard to get out of. It is built to become an income at retirement, not a savings account. Before you ask client care to stop premiums or cash in, ask first what that does to your Wealth Bonus and what you would actually receive. The answer is in writing on request.

Address and operating information

Sanlam head office: 2 Strand Road, Bellville, and 11 West Street, Houghton Estate, Johannesburg. Have your policy number and ID number ready for every call.

Support and escalation routes

Complain to Sanlam client care first and keep the reference. A retirement annuity sits inside a retirement annuity fund, so an unresolved complaint about the fund goes to the Pension Funds Adjudicator on 080 074 4444 (verified on pfa.org.za on 18 August 2026). A complaint about the advice you were given when you bought the policy goes to the FAIS Ombud instead.

Sources

• Sanlam contact page: sanlamonline.co.za/help/contact-us
• Sanlam Retirement Plan: sanlamonline.co.za/personal/retirement/retirement-annuity