Banking & Finance · Contact details
Ooba Contact Details
The ooba contact number is 0860 00 66 22, answered Monday to Friday from 8am to 5pm, excluding public holidays. ooba is a South African home loan comparison service and bond originator: it submits one application to several banks, and also sells home insurance, Bond Protector cover, wills and solar finance.
ooba is not itself a bank or lender. For its specific services, see ooba home loans, ooba insurance and ooba insurance claims.
ooba contact details at a glance
| Route | Details |
|---|---|
| ooba main line | 0860 00 66 22 |
| Contact form (response within 24 hours) | ooba.co.za/contact/ |
| Buildings insurance claims 24/7 helpline | 0861 007 200 |
| Insurance claims email (buildings, home contents and vehicles) | claims@ooba.co.za |
| Bond Protector claims | 0861 05 06 07 |
| Bond Protector claims email | oobalifepolicies@hollard.co.za |
| Head office | 8th Floor, ooba House, 33 Bree Street, Cape Town |
| Hours (consultants) | Monday to Friday 08:00 to 17:00, excluding public holidays |
Official contact channels
For home loan applications and general questions, call 0860 00 66 22 or use the contact form on ooba.co.za/contact/. ooba says its experts are available from 8am to 5pm, Monday to Friday excluding public holidays, and that form enquiries are answered within 24 hours.
Insurance claims have their own routes:
- Buildings insurance claims: the 24/7 claims helpline, 0861 007 200.
- Buildings, home contents and vehicle claims by email: claims@ooba.co.za, or call 0860 00 66 22 Monday to Friday, 8am to 5pm.
- Bond Protector claims: 0861 05 06 07, Monday to Friday 8am to 5pm, or oobalifepolicies@hollard.co.za. ooba’s own enquiries page gives this Hollard mailbox for Bond Protector life policies.
What this organisation provides
ooba completes one home loan application that it submits to multiple banks, including your own bank, then gives you several quotes to compare and negotiates the rate and terms where necessary. Its website also offers a free credit score, an affordability check and a home loan pre-approval that takes about 90 seconds.
On the insurance side ooba offers Buildings Insurance, Bond Protector and Household insurance. See ooba bond insurance for more on that cover.
Address and operating information
ooba’s head office is on the 8th Floor, ooba House, 33 Bree Street, Cape Town. Consultants work Monday to Friday from 08:00 to 17:00, excluding public holidays; the buildings insurance claims helpline runs 24/7.
Two group subsidiaries, Property Protector Financial Services and ooba Administration Services, are authorised financial services providers, FSP 216 and FSP 46293.
Support and escalation routes
ooba does not publish a separate escalation line for home loan enquiries. If a form enquiry has not been answered within the 24 hours ooba promises, call 0860 00 66 22 and quote the details you submitted. For an insurance claim, use the claims line for your product so it reaches the right team. Other bond originators and banks are listed in the banking directory and on the banking and finance hub.
FAQs
What is the ooba contact number?
Call 0860 00 66 22, Monday to Friday 8am to 5pm, excluding public holidays.
How do I claim on ooba buildings insurance?
Call the 24/7 buildings insurance claims helpline on 0861 007 200, or email claims@ooba.co.za.
How do I claim on ooba Bond Protector?
Call 0861 05 06 07, Monday to Friday 8am to 5pm, or email oobalifepolicies@hollard.co.za.
Where is ooba’s head office?
8th Floor, ooba House, 33 Bree Street, Cape Town.
Is ooba a bank?
No. ooba submits your home loan application to multiple banks and helps you compare their quotes.
Sources
- ooba, Contact: ooba.co.za/contact/, read 2026-09-26
- ooba, Insurance enquiries: ooba.co.za/insurance/enquiries/, read 2026-09-26
- ooba, Why ooba: ooba.co.za/why-ooba/, read 2026-09-26