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Hollywood Fica Contact Details
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The Hollywoodbets FICA team is on 087 353 7634 and hwhelpline@hollywoodbets.net, and you can upload your documents yourself on the FICA Self-Service Website at fica.hollywoodbets.net. Hollywoodbets (Hollywood Sportsbook) is a licensed South African betting operator, and it must verify your identity under the Financial Intelligence Centre Act (FICA) before you can withdraw.
This page covers FICA verification only. For general Hollywoodbets numbers, see the betting and entertainment hub.
Hollywoodbets FICA contact details at a glance
| Route | Details |
|---|---|
| FICA team phone | 087 353 7634 |
| FICA team email | hwhelpline@hollywoodbets.net |
| FICA Self-Service Website (upload documents) | fica.hollywoodbets.net |
| Facebook private message (FICA submission) | Hollywoodbets Facebook page |
| Customer Support | 087 353 7634 |
| Phone A Bet | 087 353 7633 |
| Postal address | P.O. Box 74234, Rochdale Park, 4034 |
Official contact channels
The FICA team shares the Hollywoodbets customer support number, 087 353 7634, and the mailbox hwhelpline@hollywoodbets.net. Phone A Bet, on 087 353 7633, is for placing bets, not for FICA queries.
Use only these first-party routes. The FICA mailbox and WhatsApp numbers that some betting websites quote do not appear on any Hollywoodbets page.
What this organisation provides
FICA documentation means a valid South African identity document or a valid foreign passport. Hollywoodbets must approve your FICA documents before your first withdrawal can be requested or approved.
- Accepted proof of identity: an ID copy or a passport.
- A driver’s licence is only a supporting document, for customers with a temporary or damaged ID.
- Smart ID card holders must send a picture of both the front and the back.
- Documents must be clear colour copies or photographs.
How to submit your FICA documents
- Upload your ID yourself on the FICA Self-Service Website, fica.hollywoodbets.net.
- Or send your ID by Facebook private message to the Hollywoodbets page.
- Or visit your nearest Hollywoodbets branch, where a team member will help you.
- For questions, call the FICA team on 087 353 7634 or email hwhelpline@hollywoodbets.net.
Address and operating information
Hollywoodbets Team Support is at 6 Tetford Circle, Umhlanga Business Park, KwaZulu-Natal, 4320. Post goes to P.O. Box 74234, Rochdale Park, 4034. Hollywoodbets does not publish FICA team hours.
Support and escalation routes
Hollywoodbets does not publish a separate escalation route for FICA. If your documents are not approved, call 087 353 7634 or email hwhelpline@hollywoodbets.net and quote your account details. More operators are listed in the betting directory 1 to H.
Frequently asked questions
What is the Hollywoodbets FICA contact number?
Call the FICA team on 087 353 7634.
What is the Hollywoodbets FICA email address?
Email hwhelpline@hollywoodbets.net.
How do I FICA my Hollywoodbets account?
Upload your ID on fica.hollywoodbets.net, send it by Facebook private message to the Hollywoodbets page, or take it to a Hollywoodbets branch.
Can I withdraw before FICA is approved?
No. Your FICA documents must be approved before your first withdrawal can be requested or approved.
Can I use my driver’s licence for Hollywoodbets FICA?
Only as a supporting document if your ID is temporary or damaged. Send an ID copy or passport.
Sources
- Hollywoodbets, New FICA regulations and how to submit: blog.hollywoodbets.net/faq/new-fica-regulations-and-how-to-submit/, read 2026-09-26
- Hollywoodbets, Contact us: blog.hollywoodbets.net/contact-us_3/, read 2026-09-26
- Hollywoodbets, FICA Self-Service Website: fica.hollywoodbets.net, read 2026-09-26