Betting & Entertainment · Contact details
Hollywood Contact Details
The Hollywood phone number for Hollywoodbets customer support is 087 353 7634, and the main Hollywood email address is HWHelpline@hollywoodbets.net. Hollywoodbets does not publish a WhatsApp customer support number. To place a bet by phone, use Phone A Bet on 087 353 7633. These contact details were read from Hollywoodbets help pages on 14 September 2026.
Hollywood numbers to call
| Reason for calling | Number | Notes |
|---|---|---|
| Account, deposit, withdrawal or verification problem | 087 353 7634 | Hollywoodbets customer support |
| Placing a bet over the phone | 087 353 7633 | Phone A Bet only; one digit away from support |
| Hollywoodbets Polokwane branch | 087 362 7067 | Branch at 97 Church Street, Polokwane Central |
| Hollywoodbets Durban CBD branch | 087 353 0038 | Branch at 439 Dr Pixley Kaseme Street |
| Head office landline (PAIA manual) | 087 353 8930 | Not a customer support line |
| Gambling problem counselling (SARGF, independent) | 0800 006 008 | Toll-free, not for account queries |
Use 087 353 7634 for account, deposit, withdrawal or verification problems. Phone A Bet on 087 353 7633 has a different purpose: it is the number for placing a bet over the phone. The two numbers differ by only one digit.
Hollywoodbets’ own published numbers are 087 landline-style numbers. It does not publish a mobile or cellphone number for customer care, so a Hollywood mobile number shared through social media or a message cannot be checked against a published mobile customer-care number on the official site.
Hollywood WhatsApp number in South Africa
Hollywoodbets does not publish a WhatsApp customer support number. This also means there is no published Hollywood WhatsApp number that the page can identify as a 24-hour customer support number.
The number 076 675 0710, which appears in the footer of Hollywoodbets pages, belongs to the South African Responsible Gambling Foundation. It is not a Hollywoodbets customer service WhatsApp number and cannot assist with a bet, payout or locked account.
Hollywoodbets instead provides a Live Chat button on its website and app, and says customers can contact it at any time. The site does not publish call centre hours. If someone contacts you on WhatsApp claiming to be a Hollywood agent and asks for a fee to release winnings or requests your login details, that is not a process Hollywoodbets publishes.
Hollywood email address
The main Hollywood email address in South Africa is HWHelpline@hollywoodbets.net. Hollywoodbets names this mailbox on its Contact Us, FICA and deposit help pages. It can be used when you need a written record of an account matter such as a missing deposit, delayed withdrawal or FICA submission.
Hollywoodbets also publishes separate email addresses for specific types of enquiries:
- helpdesk@hollywoodbets.net: customer and account queries, as named in the Hollywoodbets privacy policy
- selfexclusion@hollywoodbets.net: help with excluding yourself from betting
- hwinfo@hollywoodbets.net: questions about the privacy notice
- compliance@hollywoodbets.net: PAIA and POPIA requests for information
Hollywood helpline and customer care line
The Hollywood helpline for customer and account problems is 087 353 7634, with HWHelpline@hollywoodbets.net as the corresponding email route. Hollywoodbets uses the word “helpline” in another context too, so it is important to choose the contact that matches the problem.
For a gambling problem, the independent South African Responsible Gambling Foundation counselling line is 0800 006 008, and its email address is helpline@responsiblegambling.org.za. The 0800 number is toll-free and is not for Hollywoodbets account queries.
When calling Hollywoodbets about money, have your account number, the cellphone number registered to the account, and the reference, date, time and amount of the transaction ready. Hollywoodbets’ deposit help page sends unallocated deposit enquiries to the same customer support number and email.
For a missing deposit bonus, send proof of deposit to HWHelpline@hollywoodbets.net or call 087 353 7634. For a missing Refer a Friend bonus, provide your friend’s registered cellphone number together with your full names, registered cellphone number and date of birth through the same email or number. Hollywoodbets says the Refer a Friend bonus is credited within 24 to 48 hours.
Hollywood toll free number
Hollywoodbets does not publish a toll-free 0800 customer support number. Its customer support number is 087 353 7634. The toll-free number 0800 006 008 is for gambling problem counselling through the independent South African Responsible Gambling Foundation, not for deposits, withdrawals, bets or account access.
Hollywoodbets also does not publish a separate horse racing or app support number. Customer support remains 087 353 7634, while Phone A Bet on 087 353 7633 is specifically for placing a bet by phone.
Hollywood operating hours and Live Chat
Hollywoodbets does not publish call centre hours on the pages used for these contact details. It does say customers can contact it at any time through the Live Chat available on its website and app.
Branch trading hours are also not published on the branch lists covered here. If you need to visit a branch, the available information on this page is the published branch address and, where supplied, its branch telephone number.
Hollywood branches near you
Hollywood branches are betting outlets where customers can place bets and hand in documents. Hollywoodbets’ FICA page says a copy of your ID can be submitted through the FICA Self-Service Website, by Facebook private message, or at your nearest Hollywoodbets branch. The FICA team uses 087 353 7634 and HWHelpline@hollywoodbets.net.
Hollywoodbets publishes individual branch phone numbers on its Branch Locations pages at blog.hollywoodbets.net. Account questions still go through customer support on 087 353 7634, which is also the number to use if a listed branch number does not answer.
Hollywoodbets head office and Durban contact details
Hollywoodbets’ headquarters, listed as Hollywoodbets Team Support, is at 6 Tetford Circle, Umhlanga Business Park, KwaZulu-Natal, 4320. Its postal address is PO Box 74234, Rochdale Park, 4034. The PAIA manual lists the head office landline as 087 353 8930, which is not a customer support line.
There is no Johannesburg head office listed in the material used for this page. The published head office is the Umhlanga address. The Durban CBD branch at 439 Dr Pixley Kaseme Street is on 087 353 0038, and other Durban-area branches have their own 087 numbers in the KwaZulu-Natal branch list.
Hollywoodbets branches in Limpopo, including Polokwane
| Branch | Address | Phone |
|---|---|---|
| Polokwane | 97 Church Street, Polokwane Central | 087 362 7067 |
| Bela Bela | ERF 536 (Old FNB Building), cnr Sutter and Pretoria Rd | 087 362 7058 |
| Giyani | Shop 13, Giyani Shopping Centre | 087 362 7059 |
| Makhado | Shop 2 and 3 Hawama Noor Centre, 98 Burger Street | 087 362 7061 |
| Malamulele | Stand 77A Malamulele Township | 087 332 6695 |
| Mokopane | Shop 7, Soomaya Corner, 19 Nelson Mandela Drive | 087 362 7063 |
| Musina | cnr National Rd and Smelter Ave | 087 362 7065 |
| Phalaborwa | 24 Palm Street | 087 362 7066 |
| Thohoyandou | Shop E1, Ellerines Building | 087 362 7069 |
| Tzaneen | 54 Peace Street, Arbor Park | 087 362 7071 |
The Burgersfort branch at Shop 27, Burgersfort Mall is listed with an incomplete phone number, so customer support on 087 353 7634 is the available contact route on this page for that branch.
Hollywoodbets branches in Mpumalanga, including Hendrina
| Branch | Address | Phone |
|---|---|---|
| Hendrina | Mphemo Shopping Centre, 46 Church Street | 087 362 7074 |
| Emalahleni (Witbank) | Shop H515C, cnr Stevenson and Watermeyer St | 087 362 7081 |
| Ermelo | Shop 8, cnr Oosthuizen and Ennis Str | 087 362 7073 |
| Mashishing (Lydenburg) | Shop 13, cnr Voortrekker and Lange St | 087 362 7076 |
| Mbombela | 10 Paul Kruger Street, Nelspruit CBD | 087 362 7072 |
| Middelburg | Shop 5B Long Mark Centre, 19 SADC Street | 087 362 7077 |
| Mkhondo (Piet Retief) | The Mall@Mfula | 087 362 7078 |
| Secunda | Shop 6 Lurgiplein St | 087 362 7080 |
Hollywoodbets branches in the Free State
Hollywoodbets lists one Free State branch: Phuthaditjhaba, Shop 4A Mandela Park Shopping Centre, on 087 362 7057.
Hollywoodbets branches in Gauteng: Pretoria, Kempton Park, Brakpan and more
| Branch | Address | Phone |
|---|---|---|
| Pretoria | 294 Paul Kruger Street | 087 362 7024 |
| Kempton Park | 6 West Street, Kempton Park CBD | 087 362 7021 |
| Brakpan | 107 Hasting Street | 087 362 7017 |
| Boksburg | 11 Frank Road, Bardene, Vosloorus Ext 37 | 087 362 7016 |
| Alberton | 3 Leonard Street, Newmarket Park | 087 362 7015 |
| Newtown Mall, Johannesburg | Shop 13, 77 Harrison Street | 087 362 7023 |
| Lenz Station | Shop 34A Lenz Station Mall | 087 362 7022 |
| Soweto | Black Chain Mall, Diepkloof | 087 362 7019 |
The Germiston branch at Shop 29 Rand Value Centre, 36 Rand Road is listed without a phone number.
If Hollywood does not resolve your complaint
Complain to Hollywoodbets first, in writing, and keep the reference. Bets are settled under Hollywood Sportsbook’s terms and conditions of trading. If a dispute remains unresolved, the regulator is the gambling board of the province that licensed the business you used.
Examples listed on the existing page are the Gauteng Gambling Board on 011 581 4800, the KwaZulu-Natal Gaming and Betting Board on 031 583 1800 and the Western Cape Gambling and Racing Board on 021 480 7400. The National Gambling Board is on 086 722 7713 or info@ngb.org.za and also handles national self-exclusion forms.
Frequently asked questions
What is the Hollywood phone number?
The Hollywoodbets customer support number is 087 353 7634. Use it for account, deposit, withdrawal and verification problems.
What is the Hollywood email address in South Africa?
The main Hollywoodbets email address is HWHelpline@hollywoodbets.net. It is used for deposit, withdrawal, bonus and FICA queries.
Is there a Hollywood WhatsApp number that works 24 hours?
Hollywoodbets does not publish a WhatsApp customer support number. It does provide Live Chat on its website and app and says customers can contact it at any time.
Does Hollywood have a toll free customer care number?
Hollywoodbets does not publish an 0800 toll-free customer support number. 0800 006 008 is the independent SARGF gambling problem counselling line, not a Hollywoodbets account-support number.
What is the Hollywoodbets Polokwane contact number?
The Polokwane branch at 97 Church Street, Polokwane Central is on 087 362 7067.
Where is the Hollywoodbets headquarters?
The headquarters is at 6 Tetford Circle, Umhlanga Business Park, KwaZulu-Natal, 4320. The published head office is the Umhlanga address, not Johannesburg.
Is there a Hollywoodbets horse racing or app support number?
No separate horse racing or app support number is published. Use customer support on 087 353 7634, or Phone A Bet on 087 353 7633 to place a bet.
How many Hollywoodbets branches are in the Free State?
One: Phuthaditjhaba, Shop 4A Mandela Park Shopping Centre, 087 362 7057.
Sources
- Hollywoodbets Contact Us, FICA, How to Make a Deposit, Responsible Gambling and Gambling Boards help pages, hollywoodbets.net, read 14 September 2026
- Hollywoodbets Customer Privacy Policy and PAIA Manual, hollywoodbets.net, read 14 September 2026
- Hollywoodbets Contact Us and FICA pages, blog.hollywoodbets.net/contact-us_3 and blog.hollywoodbets.net/faq/new-fica-regulations-and-how-to-submit, read 26 September 2026
- Hollywoodbets Branch Locations pages for Limpopo, Mpumalanga, Free State, Gauteng and KwaZulu-Natal, blog.hollywoodbets.net/branch-locations, read 26 September 2026
- Hollywoodbets bonus queries FAQ (birthday, deposit, Refer a Friend), blog.hollywoodbets.net/faq, read 26 September 2026