Betting & Entertainment · Contact details
Supabets Contact Details
Supabets customer support is on +27 11 215 7000 and support@supabets.co.za. FICA documents go to fica2@supabets.co.za or the FICA WhatsApp line, 060 017 6911. The help centre also offers live chat and a call-back request. Supabets is not the same company as Superbet: this page covers Supabets only. These details were read on supabets.co.za (which now opens new.supabets.co.za) on 16 September 2026 and rechecked on 25 September 2026.
ContactDetails.co.za is an independent directory. We are not Supabets and cannot see a betting account, a bet slip or a withdrawal.
Official contact channels
| What it is for | Contact |
|---|---|
| FICA verification documents | WhatsApp 060 017 6911; fica2@supabets.co.za |
| Account, deposit, withdrawal and bet queries | +27 11 215 7000; support@supabets.co.za |
| Live chat and call back | “Live Support” and “Call back” in the Supabets help centre (Supabets quotes about 24 hours for a call back) |
| Lost or changed cellphone number on your account | support@supabets.co.za |
| Branches near you | Store locator at new.supabets.co.za/store-locator |
| Katlehong branch (Gauteng) | 086 176 2237 |
| Taking a break or excluding yourself | support@supabets.co.za, or the Application for Exclusion form on the site |
| Retail branches in KwaZulu-Natal, Katlehong and the Western Cape | 086 176 2237 (the number Supabets lists against these branches) |
The only WhatsApp number Supabets publishes today is the FICA line. Its current site gives no general customer support WhatsApp number, so older support numbers shared online (such as 060 017 6064 or 071 239 1133) could not be confirmed. The old FICA address fica@supabets.co.za has been replaced by fica2@supabets.co.za. The 0800 006 008 number and the WhatsApp HELP line in the Supabets footer belong to the national responsible gambling programme, not to Supabets.
What this organisation provides
Supabets is a South African betting brand operated by Portapa 2 (Pty) Ltd trading as SUPABETS. It offers online sports betting, including live and pre-match markets, horse racing, Play Vegas casino-style games, live tables and Supanumbers numbers games. It also runs walk-in betting branches.
Before your first withdrawal you must complete FICA. Supabets asks for a copy of your ID and a proof of residence document no older than three months. The name on the proof of residence must match your ID, and the full address must be shown: unit or street number, complex and street name, suburb and city. Send clear copies by WhatsApp or email and wait for the confirmation email. Supabets says withdrawals go through an audit and are paid out within 24 hours.
Address and operating information
Supabets does not publish a head office street address on its current website. The Illovo address shown on an earlier version of this page does not appear anywhere on supabets.co.za. For in-person help, the store locator and FAQ pages list branches, among them Germiston (Rand Value Centre, 36 Rand Road), Newtown (44 Diagonal Street), Johannesburg CBD (123 Commissioner Street), Kempton Park (3 West Street), Sunnyside (Esselen Towers, 202 Robert Sobukwe Street), Pinetown (23 Hill Street), Durban (477 Anton Lembede Street) and Wynberg in Cape Town (239 Maqin Street).
The help centre does not list operating hours for the phone line or chat. Branch trading hours are not published either, so call before you travel.
Supabets branches in Gauteng and contact numbers
Supabets publishes no Gauteng call centre number; the national support line, +27 11 215 7000, covers Gauteng too. Its FAQ lists Gauteng branches at Alexandra, Hillbrow, Soweto, Johannesburg Taxi Rank, Yeoville, Mams Mall, Sunnyside, Pretoria, Kempton Park, Johannesburg CBD, Hammanskraal, Daveyton, Benoni, Midrand, Kruis Street and Katlehong. Only Katlehong carries a phone number: Shop 42F, Sam Ntuli Mall, corner Kumalo and Masakhane Street, 086 176 2237. To find a branch near you, use the store locator at new.supabets.co.za/store-locator.
- Pretoria: Shop 0007, Warehouse 0001 Hofmil 1 and 2, 271 and 283 Bloed Street
- Soweto: Shop 14, Ndofaya Hall, corner Circle and Odendaal, Marsh Street
- Benoni: Shop 17 to 19, 2 Voortrekker Street
- Midrand: corner Market and South Midrand, Taxi Rank Centre
In KwaZulu-Natal the FAQ also lists Durban CBD (Qualbert Centre, Shop 15B, First Floor) and Pietermaritzburg (428 Church Street); the Pinetown branch at 23 Hill Street is on 086 176 2237.
How to change your email address or cellphone number on Supabets
Supabets publishes no self-service steps for changing the email address on an account. Its FAQ says a changed or lost cellphone number must be reported to the support team at support@supabets.co.za, so send account detail changes there. Supabets communicates with you on the cellphone number linked to the account, and that number receives the PIN and password for eWallet withdrawals, so keep it current before you withdraw.
Support and escalation routes
- Email support@supabets.co.za with your username or registered cellphone number, the Bet ID or transaction details, and what went wrong. Keep the reply.
- If the problem continues, phone +27 11 215 7000 and refer to your email, or request a call back from the help centre.
- If Supabets does not resolve it, complain to its licensing body. Supabets says it is regulated by the Mpumalanga Economic Regulator under licence number 9-2-1-00055 (mer.org.za). Quote the licence number in your complaint.
Only persons 18 and older may gamble. If you want to stop, Supabets says it can disable your account for as long as you specify, and it publishes a Player Exclusion Policy. Free counselling is available on the national responsible gambling programme’s toll-free line, 0800 006 008, which is separate from Supabets.
Frequently asked questions
What is the Supabets call centre number?
+27 11 215 7000. You can also email support@supabets.co.za or use live chat and the call-back request in the help centre.
Does Supabets have a mobile or WhatsApp number?
The only mobile number Supabets publishes is the FICA WhatsApp line, 060 017 6911, for FICA documents. There is no general support WhatsApp.
What are Supabets’ working hours?
Supabets does not publish operating hours for its phone line, live chat or branches.
Is there a Supabets contact number for Gauteng?
No separate Gauteng line is published. Use +27 11 215 7000; the Katlehong branch is on 086 176 2237.
Is Supabets the same as Superbet?
No. Supabets is operated by Portapa 2 (Pty) Ltd trading as SUPABETS. Superbet is a different brand, and its details are not on this page.
Sources
- supabets.co.za: Help Center, How to FICA, FAQs, Store Locator, Responsible Gaming and footer licence notice, read 16 September 2026
- Supabets FAQs (branches, account changes, FICA) at new.supabets.co.za/faqs and the site login script (support number), read 25 September 2026