Betting & Entertainment · Contact details
Easybet Contact Details
Easybet’s call centre number is 060 013 1391, open 08:00 to 16:00, Monday to Friday, excluding public holidays. Easybet asks customers to use its 24/7 live chat or help@easybet.co.za first, and says the telephone should be used if the issue is still unresolved after 24 hours. These details were read on easybet.co.za on 24 September 2026.
Easybet contact details at a glance
| Telephone | 060 013 1391 |
|---|---|
| Telephone hours | Monday to Friday, 08:00 to 16:00, excluding public holidays |
| Live chat | 24/7, the chat widget at the bottom right of the site |
| General email | help@easybet.co.za |
| Account verification | FICA@easybet.co.za |
For people looking for Easybet.co.za contact details, the important distinction is that Easybet does not present the telephone as the first support route. It describes live chat as the fastest way to get help and asks customers to use chat or email as their primary contact method before turning to the phone line.
Easybet phone number and operating hours
The Easybet telephone number is 060 013 1391. The line operates Monday to Friday, 08:00 to 16:00, excluding public holidays. Easybet says the number may be used if an issue has not been resolved after 24 hours.
This makes the telephone a last-resort route rather than the starting point for support. Live chat is available 24/7, while the phone line runs eight hours a day, five days a week and closes on public holidays. Over a weekend, chat is the available support route described on the page.
Easybet prints the number on its own page as 27 60 013 1391, with the country code but without the leading plus sign. From inside South Africa, the number shown on this page is 060 013 1391. From abroad, it is written as +27 60 013 1391.
The page also identifies 060 as a South African mobile prefix rather than a landline or toll-free service number. It states that this is a mobile line answering for the call centre and that it is charged at your normal mobile rate.
Easybet live chat and help email
Easybet directs customers to live chat or help@easybet.co.za before phoning. The live chat is available 24/7 through the chat widget at the bottom right of the site, while the email address is the general mailbox for support.
Easybet describes live chat as the fastest way to get help and asks customers to use chat or email as the primary contact method. The phone number is positioned for issues that remain unresolved after 24 hours.
A practical sequence is therefore to open a chat first so that there is a record and timestamp, then use the telephone during its weekday operating hours if the matter is still unresolved after a day. The same 24-hour period is also relevant to the withdrawal information published on the page.
Easybet account verification email
Account verification has a separate Easybet email address: FICA@easybet.co.za. The page says verification documents should be sent to the FICA address rather than to the general help mailbox.
The page describes FICA verification as a legal requirement and says Easybet publishes a FICA guide on its site. Customers are asked to work through that guide first and use the verification mailbox if they are still stuck.
The page also states that documents sent to the wrong mailbox get forwarded, which can add a day to a process that is already blocking an account. For that reason, the verification address and the general support address should be treated as separate contact routes.
Easybet withdrawal support
Easybet states that withdrawals can take up to 24 hours to process and asks customers to raise withdrawal concerns through live chat or email.
The 24-hour processing period matches the point at which Easybet says the telephone may be used if an issue is still unresolved. A withdrawal that has not arrived after a day therefore falls within the situation in which the phone number may become relevant, while one that is six hours old remains within the stated processing period.
Easybet company and licence details
Easybet trades through two separately licensed companies in two provinces under two different regulators. These company, registration and licence details are part of the information published for the operator.
| Company | Registration | Regulator and licence |
|---|---|---|
| Easybet Group (Pty) Ltd | 2022/541017/07 | Western Cape Gambling and Racing Board, bookmaker licence 10191733-004, issued 1 December 2025 |
| Easybet Group EC (Pty) Ltd | 2024/745057/07 | Eastern Cape Gambling Board, bookmaker licence ECBM 029, issued 1 April 2025 |
The page states that a licensed South African bookmaker must publish this information and describes its absence as a warning sign. It says that a site calling itself Easybet but showing no licence number, gambling board or company registration number in its footer is not this operator.
Both Easybet mailboxes listed on the page end in @easybet.co.za. The page warns that messages arriving from a free email provider, or requests to send money or documents to an address on a different domain, do not match what Easybet publishes.
Responsible gambling contacts published by Easybet
Easybet also publishes contact details for the National Responsible Gambling Programme. These are separate from Easybet customer support and are presented for counselling and responsible gambling assistance.
| National Responsible Gambling Programme, toll-free counselling | 0800 006 008 |
|---|---|
| Send HELP to 076 675 0710 |
The counselling line is free and is not run by Easybet. No one under 18 may gamble.
Frequently asked questions
What is the Easybet contact number?
The Easybet telephone number is 060 013 1391. It operates Monday to Friday, 08:00 to 16:00, excluding public holidays, and Easybet asks customers to use live chat or email first.
What is the Easybet email address?
The general Easybet email address is help@easybet.co.za. Account verification has a separate mailbox, FICA@easybet.co.za.
Does Easybet have live chat?
Yes. Easybet lists live chat as available 24/7 through the chat widget at the bottom right of the site and describes it as the fastest way to get help.
Does Easybet have a WhatsApp number?
The WhatsApp number listed on this page is 076 675 0710, with the instruction to send HELP. It is listed for the National Responsible Gambling Programme rather than as Easybet customer support.
What are the Easybet operating hours?
The telephone hours listed are Monday to Friday, 08:00 to 16:00, excluding public holidays. Easybet’s live chat is listed as available 24/7.
How long can an Easybet withdrawal take?
Easybet states that withdrawals can take up to 24 hours to process. It asks customers to raise withdrawal concerns by live chat or email.
How do I know these Easybet.co.za details are correct?
The details on this page were read from Easybet’s official website or channels on 24 September 2026. Confirm on the official site before you share personal information or make a payment.
Sources
- Easybet contact details page on easybet.co.za, for the live chat availability, both email addresses, the telephone number and its hours, the instruction to use chat or email first and phone only after 24 hours, and the withdrawal processing time (read 24 September 2026)
- Easybet site footer, for both company names and registration numbers, both gambling board licences and their issue dates, and the National Responsible Gambling Programme counselling and WhatsApp numbers (read 24 September 2026)