Betting & Entertainment · Support
Hollywood Fica Contact Details
All Betting & Entertainment contactsComplaints & escalation
For Hollywoodbets FICA queries, call the FICA team on 087 353 7634 or email hwhelpline@hollywoodbets.net. You can also upload your documents yourself through the FICA Self-Service Website at fica.hollywoodbets.net. Hollywoodbets, also referred to as Hollywood Sportsbook, is a licensed South African betting operator and must verify your identity under the Financial Intelligence Centre Act (FICA) before you can withdraw.
This page covers FICA verification and document submission only. For general Hollywoodbets contact information, see the betting and entertainment hub.
Hollywood FICA contact details at a glance
| Route | Details |
|---|---|
| FICA team phone | 087 353 7634 |
| FICA team email | hwhelpline@hollywoodbets.net |
| FICA Self-Service Website (upload documents) | fica.hollywoodbets.net |
| Facebook private message (FICA submission) | Hollywoodbets Facebook page |
| Customer Support | 087 353 7634 |
| Phone A Bet | 087 353 7633 |
| Postal address | P.O. Box 74234, Rochdale Park, 4034 |
fica.hollywoodbets.net login and FICA document upload
If you searched for “fica.hollywoodbets.net login”, the address given by Hollywoodbets for this purpose is fica.hollywoodbets.net, described on this page as the FICA Self-Service Website. It is the route for uploading your ID yourself as part of the FICA verification process.
You can also submit your ID by Facebook private message to the Hollywoodbets page or visit your nearest Hollywoodbets branch, where a team member will help you. For questions about the process or documents, contact the FICA team on 087 353 7634 or hwhelpline@hollywoodbets.net.
Hollywood FICA documents you can submit
Hollywood FICA documents must provide proof of identity. The page identifies a valid South African identity document or a valid foreign passport as the accepted proof of identity. Hollywoodbets must approve your FICA documents before your first withdrawal can be requested or approved.
- Submit an ID copy or a passport as proof of identity.
- A driver’s licence is only a supporting document for customers with a temporary or damaged ID.
- If you have a Smart ID card, send a picture of both the front and the back.
- Documents must be clear colour copies or photographs.
Hollywoodbets FICA number and email
The Hollywoodbets FICA number is 087 353 7634. This is also listed as the Hollywoodbets Customer Support number. For FICA questions by email, use hwhelpline@hollywoodbets.net.
Phone A Bet uses a different number, 087 353 7633, and is for placing bets rather than FICA queries. The FICA mailbox and WhatsApp numbers quoted by some betting websites do not appear on any Hollywoodbets page, so this page does not provide them as FICA contact routes.
How to submit Hollywoodbets FICA documents
You have three submission routes listed on the page. You can upload your ID yourself at fica.hollywoodbets.net, send your ID by Facebook private message to the Hollywoodbets page, or visit your nearest Hollywoodbets branch for assistance.
If you need help with a submission or your documents have not been approved, call 087 353 7634 or email hwhelpline@hollywoodbets.net and quote your account details. Hollywoodbets does not publish a separate escalation route for FICA.
Hollywoodbets FICA address and operating information
Hollywoodbets Team Support is at 6 Tetford Circle, Umhlanga Business Park, KwaZulu-Natal, 4320. The postal address is P.O. Box 74234, Rochdale Park, 4034.
Hollywoodbets does not publish FICA team hours. More operators can be found in the betting directory 1 to H.
Frequently asked questions
What is the Hollywoodbets FICA number?
The Hollywoodbets FICA team can be contacted on 087 353 7634. The same number is also listed for Customer Support.
What documents do I need for Hollywood FICA?
Submit an ID copy or a valid foreign passport. Smart ID card holders must provide pictures of both the front and back, and documents must be clear colour copies or photographs.
Where do I upload my Hollywoodbets FICA documents?
Upload your ID through the FICA Self-Service Website at fica.hollywoodbets.net. You can also submit it by Facebook private message to the Hollywoodbets page or visit a Hollywoodbets branch.
What is the Hollywoodbets FICA email address?
The FICA contact email is hwhelpline@hollywoodbets.net.
Can I withdraw before my FICA documents are approved?
No. Hollywoodbets must approve your FICA documents before your first withdrawal can be requested or approved.
Can I use a driver’s licence for Hollywoodbets FICA?
A driver’s licence is only a supporting document if your ID is temporary or damaged. The accepted proof of identity listed on the page is an ID copy or passport.
Sources
- Hollywoodbets, New FICA regulations and how to submit: blog.hollywoodbets.net/faq/new-fica-regulations-and-how-to-submit/, read 2026-09-26
- Hollywoodbets, Contact us: blog.hollywoodbets.net/contact-us_3/, read 2026-09-26
- Hollywoodbets, FICA Self-Service Website: fica.hollywoodbets.net, read 2026-09-26