Betting & Entertainment · Contact details
Mzansibet Contact Details
The Mzansibet contact number for urgent matters is 021 140 7819, and for everything else you can email support@mzansibet.com or use the 24/7 live chat at mzansibet.com/support. Mzansibet is the trading name of SMS2Bet Betting Services (Pty) Ltd, a South African online bookmaker licensed by the Western Cape Gambling and Racing Board.
Mzansibet’s live website is mzansibet.com. The .co.za address does not connect, so use the .com site for support and for casino games at games.mzansibet.com.
Mzansibet contact details at a glance
| Route | Details |
|---|---|
| Customer support email | support@mzansibet.com |
| Telephone (urgent matters) | 021 140 7819 |
| Live chat (24/7) | mzansibet.com/support |
| Registered office | 360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland 7420 Cape Town |
Official contact channels
Mzansibet’s support page offers three routes. Live chat on mzansibet.com/support is available 24/7, day or night. Email goes to support@mzansibet.com, an inbox Mzansibet says it monitors and answers as quickly as possible. For urgent matters, Mzansibet is also available by phone on 021 140 7819.
Mzansibet does not publish a WhatsApp number on its support page, so use live chat if you want a message-based route.
What Mzansibet provides
Mzansibet is an online bookmaker for South African players, with casino games on games.mzansibet.com. Its own pages cover the common account questions:
- Withdrawals: these typically take 1 to 3 business days. If your money has not arrived after three business days, email support@mzansibet.com with the details.
- FICA documents: upload them on the Documents page of your profile, or email them to support@mzansibet.com with your account number.
- Transaction queries: send them to support@mzansibet.com; you may be asked for proof of payment.
- One account rule: only one betting account per person or household is allowed.
Address and operating information
SMS2Bet Betting Services (Pty) Ltd, company registration number 2009/007749/07, has its registered office at 360 Business Park, 3rd Floor, 8 Wessex Street, Paarden Eiland, Cape Town 7420. Live chat runs 24/7; Mzansibet does not publish hours for the phone line.
Mzansibet holds a Western Cape Gambling and Racing Board bookmaker licence, first issued in January 2014. Its own pages print the licence number two ways: the terms and conditions say 10144175-016, and the FAQ footer says 10144175-017.
Support and escalation routes
Mzansibet does not publish a separate escalation line. Start with live chat or support@mzansibet.com, and call 021 140 7819 if the matter is urgent. Keep your account number and any proof of payment ready.
If gambling is becoming a problem, Mzansibet offers responsible gambling tools in your account: deposit, loss and session limits, cooling-off and self-exclusion. Its terms also point to the National Responsible Gambling Programme helpline on 0800 006 008.
For other bookmakers and betting brands, browse the betting and entertainment hub or the betting directory M to S listings.
Frequently asked questions
What are the Mzansibet contact details?
Email support@mzansibet.com, use the 24/7 live chat at mzansibet.com/support, or call 021 140 7819 for urgent matters.
What is the Mzansibet WhatsApp number?
Mzansibet does not list a WhatsApp number on its support page. Its message-based route is the 24/7 live chat.
How long do Mzansibet withdrawals take?
Withdrawals typically take 1 to 3 business days. If yours has not arrived after three business days, email support@mzansibet.com with the details.
How do I send my FICA documents to Mzansi Bet?
Upload them on the Documents page of your profile, or email them to support@mzansibet.com with your account number.
Sources
- Mzansibet, Support: mzansibet.com/support, read 2026-09-25
- Mzansibet, Terms and conditions: mzansibet.com/terms-and-conditions, read 2026-09-25
- Mzansibet, FAQ: mzansibet.com/faq, read 2026-09-25