Business · Contact details
Goldrush Contact Details
The Goldrush online customer support number is 010 634 3855, open 24 hours every day, and the support email is help@goldrushgroup.co.za. Goldrush Group is a South African gaming group in the industry since 1998, covering online betting, LPM route operations, bingo and casinos; the goldrush.co.za betting site is operated by Kerlifon (Pty) Limited.
For head office and corporate enquiries, the Goldrush Group line is +27 (0) 11 073 2800. Goldrush is a gaming business, not a gold buyer or mining company.
Goldrush contact details at a glance
| Route | Details |
|---|---|
| Goldrush online customer support (24/7) | 010 634 3855 |
| Goldrush online support email | help@goldrushgroup.co.za |
| Live chat | Chat icon on goldrush.co.za |
| Head office (Goldrush Group) | +27 (0) 11 073 2800 |
| Group contact form | https://goldrushgroup.co.za/contact-us/ |
| Head office address | Cnr. Ontdekkers & Ruhamah Rd, Roodepoort |
| Postal address | PO Box 7383, Westgate, Roodepoort, 1734 |
Official contact channels
If you bet on goldrush.co.za, call support on 010 634 3855 or email help@goldrushgroup.co.za. Support is available 24 hours every day. You can also use live chat: click the chat icon at the bottom left of the goldrush.co.za screen.
For group matters, call the Goldrush Group head office on +27 (0) 11 073 2800 or complete the group contact form at goldrushgroup.co.za/contact-us. The group says all enquiries through the form are treated as confidential.
What this organisation provides
Goldrush Group brands include Goldrush online, Gbets, Goldrush Bingo, Viva Bingo, Bingo Royale and Goldrush Casino in Maseru, Lesotho. The group owns and operates 35 Goldrush Bingo sites and over 60 Gbets retail sports betting outlets in South Africa and Lesotho, plus LPM operations in six provinces. Goldrush says it holds bookmaker licences in six South African provinces.
Major shareholders include RECM and Calibre Ltd and Zico Capital.
Address and operating information
The Goldrush Group head office is at Cnr. Ontdekkers & Ruhamah Rd, Roodepoort (goldrush.co.za writes it as 66 Ontdekkers & Ruhama Rd, Roodepoort). The postal address is PO Box 7383, Westgate, Roodepoort, 1734.
The goldrush.co.za site is operated by Kerlifon (Pty) Limited, company registration number 2014/035259/07. It is licensed and regulated by the Northern Cape Gambling Board, with licence premises at Shop no 1, Kathu Shopping Centre, Ben Afred Road, Kathu.
Support and escalation routes
Goldrush has its own complaints and dispute procedure. Before you complain, have these ready:
- Your username
- Your Goldrush account number
- Your registered name
- A detailed explanation of the problem, with dates
Goldrush’s procedure then works like this:
- Raise the complaint with support on 010 634 3855, by email to help@goldrushgroup.co.za or by live chat.
- If it is not resolved, it goes to the Customer Service Team Leader, who acknowledges it within four hours and responds within 24 to 72 working hours.
- If you are still not satisfied, it is escalated to the Customer Service Manager.
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Frequently asked questions
What is the Goldrush contact number?
Goldrush online support is on 010 634 3855, 24 hours every day. The Goldrush Group head office is on +27 (0) 11 073 2800.
What is the Goldrush email address?
Email help@goldrushgroup.co.za for Goldrush online support.
Where is the Goldrush head office in South Africa?
Cnr. Ontdekkers & Ruhamah Rd, Roodepoort. The postal address is PO Box 7383, Westgate, Roodepoort, 1734.
How do I complain to Goldrush?
Contact support with your username, account number, registered name and a detailed explanation with dates. Unresolved complaints go to the Customer Service Team Leader and then the Customer Service Manager.
Sources
- Goldrush, Contact us: goldrush.co.za/contact-us, read 2026-09-26
- Goldrush, About us: goldrush.co.za/about-us, read 2026-09-26
- Goldrush, Complaints and dispute procedure: goldrush.co.za/complaints-and-dispute-procedure, read 2026-09-26
- Goldrush, home page: goldrush.co.za, read 2026-09-26
- Goldrush Group, Contact us: goldrushgroup.co.za/contact-us/, read 2026-09-26