Business · Contact details
Betjet Contact Details
The BetJets support contact number is 021 300 5853, and you can email support@betjets.co.za or use live chat on betjets.co.za. “Betjet” is a common misspelling of BetJets (Pty) Ltd, a South African online sports betting, casino and tote operator licensed by the Western Cape Gambling and Racing Board, with its corporate office in Claremont, Cape Town.
BetJets is a betting company. It is not connected to private jet charter businesses that use “jet” in their names.
BetJets contact details at a glance
| Route | Details |
|---|---|
| Support contact number | 021 300 5853 |
| Support email (also self-exclusion requests and FICA documents) | support@betjets.co.za |
| Live chat | Live chat option on betjets.co.za |
| Support Centre number given in Terms and Conditions | +27 12 023 2069 |
| Hours (customer support) | Monday to Sunday 07:00 to 22:00 |
| Corporate office | 20 Vineyard, 4th Floor, 20 Vineyard Road, Claremont, 7708 |
Official contact channels
BetJets’ contact page gives three ways to reach customer support:
- Phone: 021 300 5853
- Email: support@betjets.co.za
- Live chat: go to www.betjets.co.za and click the live chat option
The BetJets Terms and Conditions give a different Support Centre number, +27 12 023 2069. The two pages of BetJets’ own site do not agree, so try the contact page number, 021 300 5853, first.
The same support@betjets.co.za mailbox handles self-exclusion requests and FICA verification documents, such as a valid South African ID, Smart ID, passport or driver’s licence.
What BetJets provides
BetJets offers sports betting, an online casino and tote (pool) betting on horse racing and soccer. No one under 18 is permitted to gamble.
The Terms and Conditions set out how payments work:
- Bank account verification takes 24 to 48 hours.
- Withdrawals are typically processed within 24 hours.
- To be paid out to a different bank account, you need a bank statement not older than three months.
- Card payments are processed by Callpay (Pty) Ltd.
Address and operating information
BetJets’ corporate office is at 20 Vineyard, 4th Floor, 20 Vineyard Road, Claremont, 7708. The contact page also labels this Claremont street address as its postal address. Customer support is available Monday to Sunday from 07:00 to 22:00 (South African time, GMT+2).
- Company registration number: 2023/128755/07
- Western Cape Gambling and Racing Board licence: 10091157-108 in the Terms and Conditions; the About Us page shows 10091157-104
Support and escalation routes
BetJets does not publish a separate complaints or escalation line. Raise problems with support by phone, email or live chat, and keep any reference or chat transcript you receive. To self-exclude, email support@betjets.co.za.
For other companies, browse the business hub or the business directory B listings.
Frequently asked questions
What are the Betjet contact details in South Africa?
Call BetJets support on 021 300 5853, email support@betjets.co.za or use live chat on betjets.co.za, Monday to Sunday 07:00 to 22:00.
Where is the BetJets head office?
The corporate office is at 20 Vineyard, 4th Floor, 20 Vineyard Road, Claremont, 7708, in Cape Town.
How do I send FICA documents to BetJets?
Email your verification documents, such as a valid SA ID, Smart ID, passport or driver’s licence, to support@betjets.co.za.
How long do BetJets withdrawals take?
BetJets says withdrawals are typically processed within 24 hours, and bank account verification takes 24 to 48 hours.
Sources
- BetJets, Contact us: betjets.co.za/contact-us, read 2026-09-26
- BetJets, About us: betjets.co.za/about-us, read 2026-09-26
- BetJets, Terms and Conditions: betjets.co.za/terms-and-conditions, read 2026-09-26