Host Africa Contact Details

To contact Host Africa, call +27 21 554 3096 (South Africa office phone).

The HOSTAFRICA South Africa office number is +27 21 554 3096, and support, sales, billing and abuse queries are handled by ticket on panel.hostafrica.com, 24/7, 365 days a year. HOSTAFRICA is a web hosting, domain, email and server provider headquartered in Somerset West in the Western Cape, with offices in Ghana, Nigeria and Kenya.

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Host Africa contact details at a glance

Route	Details
South Africa office phone	+27 21 554 3096
Sales ticket	panel.hostafrica.com/support/open-ticket?dept=1
Support ticket	panel.hostafrica.com/support/open-ticket?dept=2
Abuse reports ticket	panel.hostafrica.com/support/open-ticket?dept=6
Billing ticket	panel.hostafrica.com/support/open-ticket?dept=8
Live chat	Chat With Us widget on hostafrica.co.za
Knowledge base	panel.hostafrica.com/knowledgebase
Network status	panel.hostafrica.com/network-status/
Kenya office phone	+254 709 399 000
South Africa office	12 Helena Avenue, Helena Heights, Somerset West, Western Cape 7130
Customer support hours (ticketing)	24/7, 365 days a year

Official contact channels

HOSTAFRICA’s support is ticket-based. Its contact page links to a separate ticket department for each type of query on panel.hostafrica.com, the client area:

• Sales: for sales related questions, open a ticket in department 1.
• Support: for support related questions, department 2.
• Abuse: for abuse reports, department 6.
• Billing: for billing related questions, department 8.

HOSTAFRICA says its customer support team is available 24/7, 365 days a year through the ticketing platform. For immediate help, use the Chat With Us live chat on hostafrica.co.za. The South Africa office phone is +27 21 554 3096.

Before you log a ticket, check the knowledge base for guides and help articles, and the network status page for live updates on service availability. If your site or email is down, the network status page will show whether there is a known outage.

What this organisation provides

HOSTAFRICA sells web hosting, domains, email and servers. It writes its name as HOSTAFRICA; searches for “host africa” refer to this company. The client area and support desk run on panel.hostafrica.com, and www.hostafrica.co.za redirects to hostafrica.co.za.

Address and operating information

The South Africa office is at 12 Helena Avenue, Helena Heights, Somerset West, Western Cape 7130. The contact page text writes this as 12 Helena Ave, Helena Heights, Cape Town, 7130.

HOSTAFRICA’s other offices are:

• Ghana: 28 Osu Oxford Street, Accra
• Nigeria: Plot 3A Olumuyiwa Street, Omole Phase 1, Lagos
• Kenya: 5th Floor, Office no 14, Nextgen Mall, Mombasa Road, Nairobi. Tel +254 709 399 000

Support and escalation routes

HOSTAFRICA does not publish a separate escalation line. If a support ticket is not resolved, reply on the same ticket so the history stays together, or open a Billing ticket for account and invoice problems. Report spam, phishing or other abuse from a HOSTAFRICA-hosted site through the Abuse ticket department.

Other companies with names from H to I are listed in the business directory, H to I listings.

Frequently asked questions

What is the Host Africa contact number?

The HOSTAFRICA South Africa office number is +27 21 554 3096. Support itself runs through tickets and live chat.

How do I log a support ticket with Host Africa?

Open a ticket in the Support department at panel.hostafrica.com/support/open-ticket?dept=2. Sales, Billing and Abuse have their own departments.

Is Host Africa support available 24/7?

Yes. HOSTAFRICA says its customer support team is available 24/7, 365 days a year through its ticketing platform.

Where is Host Africa’s office?

12 Helena Avenue, Helena Heights, Somerset West, Western Cape 7130.

How do I check if Host Africa has an outage?

Check the network status page at panel.hostafrica.com/network-status/.

Sources

• HOSTAFRICA, Contact us: hostafrica.co.za/contact-us/, read 2026-09-26