Business · Contact details
Royal Funerals Contact Details
The Royal Funerals office number is 012 706 0034, and the 24-hour line is 086 117 6925. Royal Funerals is a Pretoria-headquartered funeral services and funeral cover provider, with its head office at 199 WF Nkomo St, Pretoria West. Its cover is underwritten by Royal Financial Services (Pty) Ltd.
Several other South African funeral parlours use “Royal” in their name. This page covers the business at royalfuneralssa.co.za only.
Royal Funerals contact details at a glance
| Route | Details |
|---|---|
| Office / call us | 012 706 0034 |
| 24-hour line | 086 117 6925 |
| Office number (mobile) | 082 255 5209 |
| 083 476 7479 | |
| General email | info@royalfuneralssa.co.za |
| Customer service email | customerservice@royalfuneralssa.co.za |
| Applications email | applications@royalfuneralssa.co.za |
| Online funeral claim form | royalfuneralssa.co.za/claims-form/ |
| Complaints Resolution Centre form | royalfuneralssa.co.za/complaints/ |
| Branch locator | royalfuneralssa.co.za/locate-your-branch/ |
| Head office | 199 WF Nkomo St, Pretoria West, Pretoria |
Official contact channels
Royal Funerals lists three office phone numbers on its contact page: 012 706 0034, 082 255 5209 and 086 117 6925. The 086 117 6925 line is the one it marks as open 24 hours, so use it if a death happens after hours. The 082 255 5209 number is also given for the Soweto and Ninapark branches.
- WhatsApp: 083 476 7479
- General enquiries: info@royalfuneralssa.co.za
- Customer service: customerservice@royalfuneralssa.co.za
- Applications: applications@royalfuneralssa.co.za
The official website is royalfuneralssa.co.za. An older site, royalonline.co.za, belongs to the same business and shows the same Pretoria West address.
What Royal Funerals provides
Royal Funerals sells funeral cover and runs funeral services. Its enquiry categories cover funeral plans, funeral services, cremation, repatriation and SADC funeral support. The plans it lists are:
- Pine Funeral Plan
- 3 Tier Funeral Plan
- Casket Funeral Plan
- Immediate Family Plan
On a claim you can choose a burial, cash or groceries.
How to claim
- Complete the online funeral claim form at royalfuneralssa.co.za/claims-form/ and choose burial, cash or groceries.
- Attach certified copies of the IDs of the main member, the claimant and the deceased.
- Attach a certified death certificate and the BI-1663/DHA-1663 or BI-1680 form.
- Add proof of marriage where relevant, and a police report if the death was unnatural, accidental or a suicide.
Address and operating information
The head office is at 199 WF Nkomo St, Pretoria West, Pretoria. The 086 117 6925 line runs 24 hours; Royal Funerals does not publish office hours for the head office.
The branch locator at royalfuneralssa.co.za/locate-your-branch/ lets you search by province. It lists branches in the Eastern Cape, Gauteng, KwaZulu-Natal, Limpopo, Mpumalanga and North West, for example the Soweto branch at 485/15 Sander Road, Meadowlands. If you are looking for a branch in a particular town, such as Hammanskraal, check the locator for the nearest one.
Royal Funerals gives these registration details: company registration number 2017/445479/07; cover underwritten by Royal Financial Services (Pty) Ltd, FSP 51465; micro-insurer licence I363.
Support and escalation routes
For a problem with a policy or a funeral, start with customerservice@royalfuneralssa.co.za or the office number. If that does not resolve it, use the Complaints Resolution Centre form at royalfuneralssa.co.za/complaints/. Give your policy number, your branch or city and the complaint category.
For other companies, browse the business hub or the business directory R to S listings.
Frequently asked questions
What is the Royal Funerals contact number?
Call the office on 012 706 0034. The 24-hour line is 086 117 6925, and WhatsApp is 083 476 7479.
What is the Royal Funerals email address?
General enquiries go to info@royalfuneralssa.co.za and service queries to customerservice@royalfuneralssa.co.za.
How do I claim from Royal Funerals?
Fill in the online funeral claim form and attach certified IDs, a certified death certificate and the BI-1663/DHA-1663 or BI-1680 form. You can claim a burial, cash or groceries.
Where is Royal Funerals’ head office?
At 199 WF Nkomo St, Pretoria West, Pretoria. Branches in other provinces are on the branch locator.
Sources
- Royal Funerals, Contact info: royalfuneralssa.co.za/contact-info/, read 2026-09-26
- Royal Funerals, Claims form: royalfuneralssa.co.za/claims-form/, read 2026-09-26
- Royal Funerals, Complaints: royalfuneralssa.co.za/complaints/, read 2026-09-26
- Royal Funerals, Locate your branch: royalfuneralssa.co.za/locate-your-branch/, read 2026-09-26