Business · Contact details
Wimpy Contact Details
The Wimpy customer care line is 08600 WIMPY (08600 94679), and you can also email info@wimpy.co.za. Wimpy is the South African family restaurant chain owned by Famous Brands, and this page covers the brand as a whole rather than a single restaurant.
Wimpy South Africa is not the same business as the Wimpy chain in the United Kingdom. For more restaurants and shops, browse the business hub or the business directory W listings.
Wimpy contact details at a glance
| Route | Details |
|---|---|
| Customer care line (suggestions, compliments, complaints) | 08600 WIMPY (08600 94679) |
| Customer care email | info@wimpy.co.za |
| Feedback form (choose Suggestion / Compliment / Complaint and the store) | wimpy.co.za/contact/ |
| Store locator | wimpy.co.za/locator/ |
| Franchising enquiries (Famous Brands franchise desk) | 010 495 3411 |
Official contact channels
Wimpy’s contact page lists one customer care number, 08600 WIMPY, which is 08600 94679 on a keypad. Use it for suggestions, compliments and complaints about a visit. If you prefer to write, email info@wimpy.co.za.
The feedback form on wimpy.co.za/contact/ asks you to choose a subject (suggestion, compliment or complaint) and then the Wimpy store involved, so your message reaches the right restaurant. Have the store name, the date of your visit and any slip details ready before you fill it in.
Franchising is handled separately. The Famous Brands franchise desk is on 010 495 3411.
What Wimpy provides
Wimpy opened its first restaurant in 1967 in Murchies Passage, Durban, and says 1,000 people visited on opening day. Today it runs restaurants in malls, drive-thrus and Engen 1 Stops along major routes, and it is converting restaurants to a new design it calls “Braveheart Grey”.
The Wimpy website also offers a Halaal menu, Wimpy Rewards and a digital gift card.
Address and operating information
Wimpy does not publish a head office street address or central trading hours on its contact page. Each restaurant keeps its own hours, so use the store locator at wimpy.co.za/locator/ to find the branch nearest you. We also list some individual restaurants, including Wimpy Carletonville, Wimpy Kokstad and Wimpy Wonderpark.
Support and escalation routes
Wimpy does not publish a separate escalation line. If a restaurant does not resolve your problem, raise a complaint through the feedback form, choosing “Complaint” and the store, or call 08600 94679 and keep a note of the date and the name of the person you spoke to.
If you want to open a Wimpy, download the franchise application form from wimpy.co.za/franchising/ and call 010 495 3411. Wimpy says it only considers applications proposing owner-operated franchises.
FAQs
What is the Wimpy customer care number?
Call 08600 WIMPY, which is 08600 94679, for suggestions, compliments and complaints.
What is the Wimpy email address?
The customer care email is info@wimpy.co.za.
How do I complain about a Wimpy restaurant?
Use the feedback form on wimpy.co.za/contact/, choose “Complaint” and select the store, or call 08600 94679.
Who do I contact about a Wimpy franchise?
Call the Famous Brands franchise desk on 010 495 3411 and use the franchise application form on the Wimpy franchising page. Only owner-operated franchise applications are considered.
Sources
- Wimpy, Contact: wimpy.co.za/contact/, read 2026-09-26
- Wimpy, Franchising: wimpy.co.za/franchising/, read 2026-09-26
- Wimpy, Our story: wimpy.co.za/our-story/, read 2026-09-26