Insurance & Medical Aid · Contact details
Absa Extended Warranty Cover Contact Details
To log a claim or query on an Absa vehicle warranty, call 0861 666 488 or email AICproductLeads@absa.africa. Extended Cover claims and queries go to Extended.cover@absa.co.za or 0860 669 669. Absa’s Mechanical Breakdown Warranty, Booster Warranty and Extended Cover are value-added products for Absa-financed cars, underwritten by Absa Insurance Company Limited (FSP 8030).
Absa extended warranty cover contact details at a glance
| Route | Details |
|---|---|
| Warranty, tyre & rim, dent & scratch claims and queries | 0861 666 488 |
| Warranty claims and queries email | AICproductLeads@absa.africa |
| Extended Cover claims and queries email | Extended.cover@absa.co.za |
| Extended cover (talk-to-us listing) | 0860 669 669 |
| Warranty (talk-to-us listing) | 0860 000 786 |
| Warranty email (talk-to-us listing, Innovation Group administrator) | absa@za.innovation-group.com |
| Call me back form | Call me back button on the value-added products page |
Warranty and Extended Cover are separate products with separate contact routes, both set out above. For Absa’s banking numbers, see the main Absa contact details page.
The Absa extended warranty claims route
The value-added products page is the most specific source, and it gives 0861 666 488 and AICproductLeads@absa.africa for claims and queries on the Mechanical Breakdown Warranty and Booster Warranty, as well as tyre and rim and dent and scratch cover. You can also ask for a call back using the “Call me back” button on that page.
Absa’s general talk-to-us page lists a different warranty route: 0860 000 786 and absa@za.innovation-group.com, which belongs to Innovation Group, a third-party administrator. The same talk-to-us page also shows 0860 000 786 under “Manage my debt”, so use 0861 666 488 first for warranty claims.
Extended Cover claims and queries
Extended Cover pays what your car insurance does not when an Absa-financed vehicle is a total loss. Examples Absa gives are up to R10 000 if the car is written off or stolen, car hire up to R2 000, and a deposit protector of up to 10% of the sum insured. For Extended Cover claims and queries, email Extended.cover@absa.co.za or call 0860 669 669.
What each Absa vehicle warranty covers
- Mechanical Breakdown Warranty: covers new and second-hand vehicles for over 35 components per cover limit. Cover runs for 1 or 2 years and can be transferred to a new owner.
- Booster Warranty: warranty gap cover for vehicles that already have a pre-owned warranty. It includes five days of car hire a year after a breakdown, and roadside assistance.
Your car must be financed by Absa to qualify for these value-added products. Have your vehicle finance details ready when you call.
How to log an Absa warranty claim
- For a warranty claim, call 0861 666 488 or email AICproductLeads@absa.africa.
- For an Extended Cover claim, email Extended.cover@absa.co.za.
Complaints and escalation on Absa warranties
Absa does not publish a separate escalation line for its value-added vehicle products. Use the claims routes above and keep your claim reference. The products are underwritten by Absa Insurance Company Limited, registration 2000/025898/06, an authorised financial services provider (FSP 8030).
For other insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Absa extended warranty contact number?
Call 0861 666 488 for Mechanical Breakdown Warranty and Booster Warranty claims and queries, or email AICproductLeads@absa.africa.
What is the Absa Extended Cover email address?
Email Extended.cover@absa.co.za for Extended Cover claims and queries. Absa also lists 0860 669 669 for Extended Cover.
Can I get an Absa warranty if my car is not financed by Absa?
No. Absa says your car must be financed by Absa to qualify for these value-added products.
Can I transfer my Absa Mechanical Breakdown Warranty?
Yes. The 1 or 2 year cover can be transferred to a new owner.
What does the Absa Booster Warranty include?
It is warranty gap cover for vehicles that already have a pre-owned warranty, and it includes five days of car hire a year after a breakdown and roadside assistance.
Sources
- Absa, Value-added insurance products: absa.co.za/personal/insure/value-added-insurance-products/explore/, read 2026-09-26
- Absa, Talk to us: absa.co.za/talk-to-us/, read 2026-09-26