Insurance & Medical Aid · Contact details
Ackermans Funeral Policy Contact Details
To claim on an Ackermans funeral policy, call Abacus toll-free on 0800 777 444 or on 031 570 7631, then email the claim documents to funeralclaims@iua.co.za. The policy is an Abacus funeral plan sold in Ackermans stores: Ackermans (a division of Pepkor Trading) sells it, Abacus Life Limited underwrites it, and IUA administers claims on behalf of Abacus.
Ackermans’ retail customer care line is not the claims route. For store and account questions, see the main Ackermans contact details page.
Ackermans funeral policy contact details at a glance
| Route | Details |
|---|---|
| Abacus funeral plan claims line (toll-free) | 0800 777 444 |
| Abacus funeral plan claims line | 031 570 7631 |
| Funeral claims email (IUA) | funeralclaims@iua.co.za |
| Ackermans funeral policy customer care email (IUA) | ackermansquery@iua.co.za |
| Abacus claims email | claims@abacus-insurance.co.za |
| Abacus customer care email | customercare@abacus-insurance.co.za |
| Complaints email (Abacus) | complaints@abacus-insurance.co.za |
| IUA general enquiries | 031 570 7600 |
| IUA policy admin email | admin@iua.co.za |
| IUA customer self-service portal | selfservice.iua.co.za |
| Apply | In store at your nearest Ackermans store |
| Hours (Abacus customer care and claims) | Monday to Friday 08h00 to 17h00 |
Official Ackermans funeral policy route
Three companies sit behind the policy, and each handles a different part:
- Ackermans sells the policy in store. Ackermans is a division of Pepkor Trading (Pty) Ltd, an authorised financial services provider, FSP no. 3247.
- Abacus Life Limited underwrites the policy (FSP no. 47062, Reg. No. 2007/032597/06). Abacus takes claim calls on 0800 777 444 and 031 570 7631, Monday to Friday 08h00 to 17h00.
- IUA Business Solutions (Pty) Ltd in Umhlanga administers claims on behalf of Abacus (FSP no. 15737, Reg. No. 1981/006334/07). Claim documents go to funeralclaims@iua.co.za.
Ackermans’ funeral page prints a claim-form number with a digit missing. Do not use it; call Abacus on 0800 777 444 or 031 570 7631 instead.
Product or service support
For questions about an existing Ackermans funeral policy, email ackermansquery@iua.co.za. Abacus also takes general customer care email at customercare@abacus-insurance.co.za. Policyholders with a policy or claim query can use IUA’s customer self-service portal at selfservice.iua.co.za, or call IUA general enquiries on 031 570 7600 (admin@iua.co.za), Monday to Friday 8:00 to 17:00.
The plans on Ackermans’ page are:
- Individual: R60, R80 or R100 per month, for a main-member benefit of R15,000, R25,000 or R35,000.
- Single Parent: R60, R90 or R110 per month.
- Family: R85, R120 or R150 per month.
Each plan includes a R1,000 monthly provider benefit. Up to 5 children can be covered, and children’s cover ends on their 25th birthday.
Eligibility, account or policy requirements
- Cover is for life if you take it out between ages 18 and 64. There is no medical exam, and acceptance is guaranteed if you meet the criteria.
- Accidental death is covered from the first premium. Natural death has a waiting period of 6 months and 6 consecutive premiums.
- The premium can be added to your Ackermans account.
- The policy lapses after the due date of the third unpaid premium.
- To apply, go to your nearest Ackermans store.
How to claim
- Call Abacus on 0800 777 444 or 031 570 7631 to register the claim and ask for a claim form.
- Gather clear copies of the documents: the death certificate, the Notification of death (Form BI-1663), the deceased’s ID, the beneficiary’s ID, bank details and a recent bank statement, plus a police statement if the death was accidental.
- Email the completed claim form and documents to funeralclaims@iua.co.za.
Escalation route
If you are unhappy with how a policy or claim was handled, email complaints@abacus-insurance.co.za. Abacus Life Limited, the underwriter, receives complaints on this address. Keep your policy number and claim reference in the subject line.
For other funeral and life insurers, browse the insurance and medical aid hub or the insurance directory A listings.
Frequently asked questions
What is the Ackermans funeral policy claims number?
Call Abacus toll-free on 0800 777 444 or on 031 570 7631, Monday to Friday 08h00 to 17h00.
Where do I send Ackermans funeral claim documents?
Email them to funeralclaims@iua.co.za. IUA handles claims on behalf of Abacus.
What documents do I need to claim?
The death certificate, Form BI-1663, the deceased’s ID, the beneficiary’s ID, bank details and a recent bank statement, and a police statement for an accidental death.
How long is the Ackermans funeral policy waiting period?
Accidental death is covered from the first premium. Natural death has a 6-month waiting period and needs 6 consecutive premiums.
How do I complain about my Ackermans funeral policy?
Sources
- Ackermans, Abacus insurance (funeral policy): ackermans.co.za/pages/abacus-insurance, read 2026-09-26
- Abacus, Funeral insurance: abacus-insurance.co.za/customer/cover-options/funeral-insurance, read 2026-09-26
- Abacus, Customer: abacus-insurance.co.za/customer, read 2026-09-26
- IUA, Customer service: iua.co.za/customer-service, read 2026-09-26
- IUA, Contact: iua.co.za/contact, read 2026-09-26