Insurance & Medical Aid · Contact details
Bidvest Insurance Contact Details
The Bidvest Insurance contact number is 0861 66 88 88, for general enquiries, policy queries and claims, and the general email is info@bidvestinsurance.co.za. Bidvest Insurance Limited is a licensed non-life insurer in the Financial Services division of the Bidvest Group, founded in 1997, that sells vehicle value-added products such as mechanical warranties, tyre and rim, scratch and dent, legal, shortfall and deposit protection cover.
Bidvest Insurance is a separate company from the wider Bidvest Group and Bidvest Bank, so their numbers do not handle insurance policies. For the group, see Bidvest contact details.
Bidvest Insurance contact details at a glance
| Route | Details |
|---|---|
| General enquiries | 0861 66 88 88 |
| General email | info@bidvestinsurance.co.za |
| Queries and amendments email | admin@bidvestinsurance.co.za |
| Claims (all products) | 0861 66 88 88 |
| Claims email | claims@bidvestinsurance.co.za |
| Complaints Resolution Department | 0861 272 777 |
| Complaints email | complaints@bidvestinsurance.co.za |
| Roadside & medical assistance (warranty) | 0861 860 861 (24 hours, 7 days a week) |
| My Policy form (update, claim, complaint, cancellation) | bidvestinsurance.co.za/my-policy/ |
| Call-back contact form | bidvestinsurance.co.za/contact/ |
| Office address | 2nd Floor, Lincoln on the Lake, 2 The High Street, Umhlanga Ridge, 4319 |
| Office hours | Mon to Fri 8am to 5pm and Sat 8am to 1pm |
Official Bidvest Insurance route
Call 0861 66 88 88 for general enquiries or email info@bidvestinsurance.co.za. If you prefer, complete the form on the contact page and Bidvest Insurance will call you back. The office is open Monday to Friday from 8am to 5pm and on Saturday from 8am to 1pm.
Bidvest Insurance sells its products through an in-house contact centre and through affinity partners. Policies are administered by Bidvest Insurance Brokers (Pty) Ltd, the appointed policy administrator.
Policy and claims support
Claims and policy queries for all products run on the same number, 0861 66 88 88, Mondays to Fridays from 08:00 to 17:00, excluding public holidays. Email claims to claims@bidvestinsurance.co.za, and send policy queries or amendments to admin@bidvestinsurance.co.za.
If you have a Bidvest Insurance warranty and need roadside or medical assistance, call 0861 860 861. That line is available 24 hours a day, 7 days a week.
You can also handle most requests on the My Policy form:
- Choose your product and the query type: Policy Update, Claim, Complaint or Cancellation.
- Enter your full name, phone number, email address, and your policy or ID number.
- Describe the query and submit the form.
Policy details you need
The My Policy form needs the product, the query type, your policy or ID number and a description of the problem. Have your policy number ready when you call too, as it lets the contact centre find your cover quickly.
Bidvest Insurance Limited is registered as company 1997/019461/06 and is an authorised financial services provider, FSP 46395.
Escalation route
Complaints go to the Complaints Resolution Department on 0861 272 777 or complaints@bidvestinsurance.co.za. Bidvest Insurance asks that complaints be made in writing where possible, including complaints under POPIA or PAIA. It acknowledges complaints within 1 business day, and the department has 5 business days to resolve the complaint once your documents are provided.
To compare other insurers, see the insurance and medical aid hub or the insurance directory A to B listings.
Frequently asked questions
What is the Bidvest Insurance contact number?
Call 0861 66 88 88 for general enquiries, policy queries and claims.
How do I submit a Bidvest Insurance claim?
Call 0861 66 88 88 or email claims@bidvestinsurance.co.za, Mondays to Fridays 08:00 to 17:00. You can also choose Claim on the My Policy form.
What is the Bidvest Insurance roadside assistance number?
Warranty holders call 0861 860 861 for roadside and medical assistance, 24 hours a day, 7 days a week.
How do I complain to Bidvest Insurance?
Write to complaints@bidvestinsurance.co.za or call 0861 272 777. Complaints are acknowledged within 1 business day.
Where is Bidvest Insurance based?
The office is at 2nd Floor, Lincoln on the Lake, 2 The High Street, Umhlanga Ridge, 4319.
Sources
- Bidvest Insurance, Contact: bidvestinsurance.co.za/contact/, read 2026-09-26
- Bidvest Insurance, My Policy: bidvestinsurance.co.za/my-policy/, read 2026-09-26
- Bidvest Insurance, About us: bidvestinsurance.co.za/about-us/, read 2026-09-26