Business · Contact details
Bidvest Contact Details
The Bidvest Group head office in Melrose Arch, Johannesburg, answers on 011 772 8700 and takes email at info@bidvest.co.za. Bidvest is a group of many separate businesses, though, so a question about a bank account, an insurance policy, a car or a security contract is usually answered faster by that business’s own line, listed below. The group head office handles group matters such as shareholder, media and corporate queries; it does not keep customer records for the operating companies.
ContactDetails.co.za is an independent directory. We are not Bidvest or any of its companies, and we cannot handle an account, a policy, a job application or a supplier query.
Bidvest contact details at a glance
| What it is for | Contact |
|---|---|
| Bidvest Corporate Head Office switchboard | 011 772 8700, info@bidvest.co.za |
| Media enquiries | media@bidvest.co.za |
| Investor relations | 011 772 8700, investor@bidvest.co.za |
| Bidvest Services South Africa (security, aviation, travel, allied and catering services) | info@bidvestservices-sa.co.za |
| Bidvest Insurance (including Scratch and Dent cover) | 0861 66 88 88, info@bidvestinsurance.co.za |
| Bidvest Bank client contact | ccc@bidvestbank.co.za |
| Ethics hotline: fraud, corruption and misconduct | Toll-free 0800 506 090, bidvest@tip-offs.com |
Bidvest’s group website publishes no call centre for customers of its operating companies and no WhatsApp line. Bidvest Services South Africa is listed with an email address only; no phone number for that division appears on bidvest.co.za. Bidvest Insurance lists its office hours as Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00.
What the Bidvest group does
Bidvest describes itself as a business-to-business services, trading and distribution group. It reports through six divisions:
- Services South Africa: guarding, technical security, cash and coin processing, aviation security, air cargo, pet lounges, travel management, the Bidvest Premier Lounges, catering, laundry, water coolers, plants and landscaping.
- Services International: facilities management, hygiene and cleaning services.
- Freight: terminals, logistics, bulk liquid and dry bulk storage, port and container services.
- Branded Products: office products, data, print and packaging, and household consumer products.
- Commercial Products: plumbing and electrical products, catering equipment, tools, workwear, industrial products and renewable energy.
- Automotive: Bidvest McCarthy’s franchised dealerships, which Bidvest says number 85 (82 in South Africa and three in Namibia), vehicle auctions, the Cubbi used car business and vehicle insurance.
Bidvest Financial Services, which includes Bidvest Bank, Bidvest Insurance and Bidvest Life, is presented on the group site alongside these, and Adcock Ingram and Bidvest Properties sit under other investments.
Where the Bidvest head office is
Bidvest Corporate Head Office is at Bidvest House, 18 Crescent Drive, Melrose Arch, Melrose, Johannesburg, 2196. Bidvest gives its postal address as 2nd Floor, Bidvest House, 18 Crescent Drive, Melrose Arch, Gauteng 2196.
Requests under the Promotion of Access to Information Act go through the Bidvest Group PAIA manual and the Information Officer Directory, both published on the Access to Information page of bidvest.co.za.
Which Bidvest company to contact, and how to escalate
- Start with the Bidvest company that sold you the product or service, using the number or email on your invoice, policy schedule or contract.
- If that company does not respond, write to the group at info@bidvest.co.za, naming the company, your reference and what you have already tried.
- Report fraud, corruption or misconduct to the ethics hotline on 0800 506 090 or bidvest@tip-offs.com. Bidvest’s code of ethics says management will take all reasonable steps to protect people who report from reprisals.
- For an unresolved complaint about a bank account or an insurance policy, go to the National Financial Ombud Scheme: 0860 800 900, info@nfosa.co.za.
Frequently asked questions
What is the Bidvest contact number?
The group head office switchboard is 011 772 8700, and the ethics hotline for fraud, corruption and misconduct is 0800 506 090.
What is the Bidvest email address?
The group head office mailbox is info@bidvest.co.za, with media@bidvest.co.za for media enquiries and investor@bidvest.co.za for investor relations.
Where is the Bidvest head office address?
At Bidvest House, 18 Crescent Drive, Melrose Arch, Melrose, Johannesburg, 2196. The postal address is 2nd Floor, Bidvest House, 18 Crescent Drive, Melrose Arch, Gauteng 2196.
Who do I call about a Bidvest Insurance policy or Scratch and Dent claim?
Bidvest Insurance on 0861 66 88 88 or info@bidvestinsurance.co.za, office hours Monday to Friday 08:00 to 17:00 and Saturday 08:00 to 13:00.
How do I report fraud at Bidvest?
To the ethics hotline on 0800 506 090 or bidvest@tip-offs.com, which is toll-free. The code of ethics says management will take all reasonable steps to protect people who report from reprisals.
Sources
- bidvest.co.za: Contact Us, Investor Relations Contacts, Divisions, Bidvest Services South Africa, Bidvest Financial Services, Bidvest Automotive and Access to Information pages, read 16 September 2026
- Bidvest code of ethics (October 2023 text, linked as the Ethics hotline on bidvest.co.za), read 16 September 2026
- bidvestinsurance.co.za: Contact page, read 16 September 2026
- nfosa.co.za published contact details