Insurance & Medical Aid · Contact details
Dischem Health Insurance Contact Details
The Dis-Chem Health insurance call centre is 0861 029 892, and medical insurance queries go to dischemhealth@kaelo.co.za. Dis-Chem Health is Dis-Chem’s health insurance brand, selling Medical Insurance, Gap Cover and Accident Cover; it is administered by Kaelo Risk (Pty) Ltd and insured by Centriq Insurance Company Limited.
Policy queries do not go through the Dis-Chem retail Careline. For Dis-Chem pharmacies and stores, see the main Dis-Chem contact details page.
Dis-Chem Health insurance contact details at a glance
| Route | Details |
|---|---|
| Medical Insurance customer support / call centre (enquiries and emergencies, authorisations) | 0861 029 892 |
| Medical Insurance email (claims, dependants, cancellations, complaints to the Complaints Manager) | dischemhealth@kaelo.co.za |
| Gap Cover customer support | 0861 029 892 |
| Gap Cover email | dischemgap@kaelo.co.za |
| Sales email | customerengagement@dischemhealth.co.za |
| Escalations | Dischemhealthescalations@kaelo.co.za |
| Emergency: Netcare 911 | 082 911 or 010 209 8364 |
| Call centre for virtual consultations / specialist pre-authorisation | 0861 665 665 |
| Specialist authorisation (Prime Cure) | auth@primecure.co.za |
| Find a network provider (Prime Cure provider loading) | provider.loading@primecure.co.za |
| Specialist refunds (Prime Cure) | refunds@primecure.co.za |
| Chronic medicine pre-authorisation (Mediscor) | preauth@mediscor.co.za |
| Insurer complaints (Centriq Internal Complaints Department) | complaints@centriq.co.za |
| Paper claims (post) | Private Bag 2108, Houghton, 2041 |
| Call centre hours | Monday to Saturday 08:00 to 17:00; closed Sundays |
Official Dis-Chem Health route
Call 0861 029 892 for Medical Insurance, Gap Cover and sales enquiries. The call centre is open Monday to Saturday from 08:00 to 17:00 and is closed on Sundays. You can also log a query or request an authorisation in the Dis-Chem Health App.
By email, Medical Insurance members use dischemhealth@kaelo.co.za and Gap Cover members use dischemgap@kaelo.co.za. To buy a plan, email customerengagement@dischemhealth.co.za or use the call-back form on dischemhealth.co.za/contact/.
In an emergency, or outside call centre hours, call Netcare 911 on 082 911 or 010 209 8364, or use the emergency button in the app.
Claims, authorisations and product support
- Submit claims by scanning them in the Dis-Chem Health App or by email to dischemhealth@kaelo.co.za. Paper claims go by post to Private Bag 2108, Houghton, 2041.
- For a virtual consultation, call 0861 665 665.
- For a specialist authorisation, call 0861 665 665 or email auth@primecure.co.za before the visit.
- To find a network provider near you, email provider.loading@primecure.co.za and ask for a list.
- For a specialist refund, email the claim to refunds@primecure.co.za.
- For chronic medicine pre-authorisation, send the supporting documents to preauth@mediscor.co.za.
The Prime Cure network handles doctors, dentistry and authorisations for Dis-Chem Health members.
Eligibility, account or policy requirements
Dis-Chem Health lists these entry prices: Medical Insurance (MyHealth Core and MyHealth Plus) from R549 a month, Gap Cover from R219 a month and Accident Cover from R145 a month. The Specialist Benefit is only on MyHealth Plus and needs pre-authorisation before the visit.
Dis-Chem Health states that it is not a medical scheme or an insurer, and its medical insurance is not a medical scheme or a substitute for one. To cancel, give 31 days’ prior written notice to dischemhealth@kaelo.co.za.
The administrator is Kaelo Risk (Pty) Ltd, FSP 36931, and the insurer is Centriq Insurance Company Limited, FSP 3417.
Escalation route
- Write to the Dis-Chem Health Complaints Manager at dischemhealth@kaelo.co.za.
- For escalations, Dis-Chem Health also lists Dischemhealthescalations@kaelo.co.za.
- If the complaint is still not resolved, write to the insurer’s Centriq Internal Complaints Department at complaints@centriq.co.za.
For other insurers and medical cover, browse the insurance and medical aid hub or the insurance directory C to D listings.
Frequently asked questions
What is the Dischem health insurance contact number?
Call 0861 029 892, Monday to Saturday from 08:00 to 17:00.
What is the Dis-Chem Health email address for claims?
Email claims to dischemhealth@kaelo.co.za, or submit them in the Dis-Chem Health App. Gap Cover members use dischemgap@kaelo.co.za.
How do I cancel Dis-Chem Health insurance?
Give 31 days’ prior written notice to dischemhealth@kaelo.co.za.
Who do I call in an emergency after hours?
Call Netcare 911 on 082 911 or 010 209 8364, or use the emergency button in the Dis-Chem Health App.
Is Dis-Chem Health a medical aid?
No. Dis-Chem Health states that its medical insurance is not a medical scheme and not a substitute for one.
Sources
- Dis-Chem Health, Home: dischemhealth.co.za/, read 2026-09-26
- Dis-Chem Health, Contact: dischemhealth.co.za/contact/, read 2026-09-26
- Dis-Chem Health, FAQ: dischemhealth.co.za/faq/, read 2026-09-26