Insurance & Medical Aid · Support
Medihelp Authorisation Contact Details
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To get a Medihelp authorisation, request it on the Member Zone under Pre-auths or email hospitalauth@medihelp.co.za for hospital admissions and medicineapp@medihelp.co.za for medicine; Client Care is on 086 0100 678. Medihelp Medical Scheme is a Pretoria-based South African medical scheme, and it hands dental and optical authorisations to outside partners, Dental Risk Company and Opticlear.
This page covers authorisations only. For Medihelp’s other numbers, see the main Medihelp contact details page.
Medihelp authorisation contact details at a glance
| Route | Details |
|---|---|
| Member Zone pre-auth request | medihelp.co.za/member-zone (select Pre-auths) |
| Hospital authorisation email | hospitalauth@medihelp.co.za |
| Medicine authorisation email | medicineapp@medihelp.co.za |
| Private nursing, hospice and sub-acute care authorisation | hmanagement@medihelp.co.za |
| Chronic renal dialysis and home oxygen / PMB pre-auth | preauth@medihelp.co.za |
| MRI and CT imaging authorisation | Healthcare Professionals Zone (radiologist requests online) |
| Oncology (cancer treatment applications) | 086 0100 678; oncology@medihelp.co.za |
| Dental authorisations: Dental Risk Company | 087 943 9618; auth@dentalrisk.com |
| Optical services: Opticlear | 087 359 1525; medihelp@optics.co.za |
| Client Care (general enquiries) | 086 0100 678 |
| Client Care from abroad | +27 12 336 9000 |
| Client Care hours | Monday to Thursday 07:00 to 17:00; Friday 08:00 to 16:00 |
| Medical emergencies: Netcare 911 | 082 911 |
| Report fraud | 012 334 2428 |
Official Medihelp authorisation route
Medihelp’s main authorisation channel is the Member Zone, where you can submit and view authorisations under Pre-auths and networks. It also runs dedicated mailboxes for each type of authorisation:
- Hospital admissions: hospitalauth@medihelp.co.za.
- Medicine: medicineapp@medihelp.co.za.
- Private nursing, hospice and sub-acute care facilities: hmanagement@medihelp.co.za.
- Chronic renal dialysis and oxygen administered at home: preauth@medihelp.co.za.
- Cancer treatment applications: 086 0100 678 or oncology@medihelp.co.za.
Some authorisations do not go to Medihelp at all. MRI and CT scans are authorised by your radiologist, who requests approval online through the Healthcare Professionals Zone. Dental procedures go to Dental Risk Company on 087 943 9618 or auth@dentalrisk.com, and optical services go to Opticlear on 087 359 1525 or medihelp@optics.co.za.
What you need before contacting Medihelp
Before you request a hospital pre-authorisation, get these from your doctor:
- The procedure and diagnosis codes.
- The treating doctor’s practice number.
- The admitting hospital’s practice number.
All hospital admissions must be pre-authorised. Without pre-authorisation you pay 20% of what the scheme would have covered. On a network plan, a planned admission to a non-network hospital results in a co-payment.
Step-by-step authorisation process
- Get the procedure and diagnosis codes, the treating doctor’s practice number and the admitting hospital’s practice number from your doctor.
- Log in to the Member Zone and select Pre-auths on the menu bar.
- Select the type of pre-authorisation, such as hospitalisation, from the dropdown, follow the prompts and submit.
- Supply extra information if Medihelp asks for it, such as medical reports, X-rays or blood test results.
- If you prefer email, send hospital requests to hospitalauth@medihelp.co.za and medicine requests to medicineapp@medihelp.co.za.
Emergencies: an emergency admission must be registered on the first workday after admission. For emergency medical transport, Medihelp lists Netcare 911 on 082 911.
Escalation route
If an authorisation query is not resolved through the Member Zone or the mailboxes, call Medihelp Client Care on 086 0100 678, or +27 12 336 9000 from abroad. Client Care is open Monday to Thursday 07:00 to 17:00 and Friday 08:00 to 16:00. To report suspected fraud, call the Medihelp Fraudline on 012 334 2428.
Medihelp’s office is at 189 Clark street, Brooklyn, Pretoria, 0181 (postal: PO Box 26004, Arcadia, 0007). Medihelp is FSP No 15738. To compare other schemes, browse the insurance and medical aid hub or the medical aid directory L to M listings.
Frequently asked questions
What is the Medihelp authorisation email?
Hospital authorisations go to hospitalauth@medihelp.co.za and medicine authorisations to medicineapp@medihelp.co.za.
What is the Medihelp authorisation contact number?
Medihelp routes authorisations through the Member Zone and its mailboxes. For help by phone, call Client Care on 086 0100 678.
What happens if I go to hospital without Medihelp pre-authorisation?
You pay 20% of what the scheme would have covered. Emergency admissions must be registered on the first workday after admission.
Who authorises my MRI or CT scan on Medihelp?
Your radiologist requests approval online through Medihelp’s Healthcare Professionals Zone.
How do I get Medihelp dental authorisation?
Contact Dental Risk Company on 087 943 9618 or auth@dentalrisk.com.
Sources
- Medihelp, Contact us: medihelp.co.za/contact-us, read 2026-09-26
- Medihelp, Pre-authorisation and claims FAQ: medihelp.co.za/quick-answers/faq/pre-authorisation-and-claims, read 2026-09-26