Insurance & Medical Aid · Contact details
Old Mutual Retirement Annuity Contact Details
The Old Mutual retirement annuity contact number is 0860 60 60 70, the line Old Mutual gives for queries about its South African Retirement Annuity Fund (SARAF). Every Old Mutual retirement annuity product makes you a member of SARAF, a fund started in 1961 that Old Mutual sponsors and administers and a board of trustees manages as a separate legal entity.
This page is about saving for retirement in an RA. If you want an income annuity bought at retirement (a living or guaranteed annuity), that is a different Old Mutual product. For all other Old Mutual lines, see the main Old Mutual contact details page.
Old Mutual retirement annuity contact details at a glance
| Route | Details |
|---|---|
| SARAF queries | 0860 60 60 70 |
| SARAF annuity options (Retirement Benefit Counsellor) | 0860 722 222 |
| Old Mutual financial adviser (0860 INVEST) | 0860 468 378 |
| General call centre | 0860 933 333 |
| WhatsApp self-service | 0860 933 333 |
| Service Centre email | service@oldmutual.com |
| Complaints | oldmutual.co.za/customer-compliments-and-complaints/ |
| Fraud, Tip-offs Anonymous (24/7 toll-free) | 0800 222 117 |
| Fraud, Tip-offs Anonymous email | toahotline@tip-offs.com |
| Call centre hours | Monday to Friday 08:00 to 17:00; closed Saturdays and Sundays |
Official Old Mutual retirement annuity route
Old Mutual’s SARAF page asks members and anyone wanting to know more about the fund to call 0860 60 60 70. If you are nearing retirement and need information on your SARAF annuity options, call 0860 722 222 to speak to a Retirement Benefit Counsellor.
To take out a new RA or get advice, Old Mutual refers you to an accredited financial adviser on 0860 INVEST (0860 468 378). For general policy servicing, the call centre is 0860 933 333, open Monday to Friday from 08:00 to 17:00 and closed on weekends. You can save the same number on your phone for self-service on WhatsApp, or email the Service Centre at service@oldmutual.com.
Retirement annuity products and support
Old Mutual lists these retirement annuity products, all of which make you a SARAF member:
- Unit Trusts Retirement Annuity Fund
- MAX Investments Retirement Annuity
- Max Investments Optimal Retirement Plan
- Retirement Plan
Premiums start from R500 a month, or R450 a month on one product. Contributions are tax-deductible within prescribed limits, and you can transfer benefits from other approved retirement funds into SARAF.
Eligibility and policy requirements
A retirement annuity is independent of your employer, so changing jobs makes no difference to it. SARAF is registered with the FSCA and SARS. When you call about an existing RA, have your policy number and ID number ready so the agent can find your membership.
Escalation route
Old Mutual handles complaints through its customer compliments and complaints page: go to oldmutual.co.za/customer-compliments-and-complaints/ and select the green complaints button. If you suspect fraud on your policy, report it to Old Mutual Tip-offs Anonymous on 0800 222 117 (24/7, toll-free) or toahotline@tip-offs.com.
For other insurers and retirement providers, browse the insurance and medical aid hub or the insurance directory O listings.
Frequently asked questions
What is the Old Mutual retirement annuity contact number?
Call 0860 60 60 70 for SARAF queries. For annuity options at retirement, call a Retirement Benefit Counsellor on 0860 722 222.
What is SARAF?
The South African Retirement Annuity Fund, started in 1961. Old Mutual sponsors and administers it, and a board of trustees manages it as a separate legal entity.
How do I start an Old Mutual retirement annuity?
Call an accredited Old Mutual financial adviser on 0860 INVEST (0860 468 378). Premiums start from R500 a month.
What happens to my RA if I change jobs?
Nothing. A retirement annuity is independent of your employer.
What are the Old Mutual call centre hours?
The call centre on 0860 933 333 is open Monday to Friday from 08:00 to 17:00 and closed on Saturdays and Sundays.
Sources
- Old Mutual, SARAF: oldmutual.co.za/personal/solutions/retirement-plans/SARAF/, read 2026-09-26
- Old Mutual, Retirement plans: oldmutual.co.za/personal/solutions/retirement-plans/, read 2026-09-26
- Old Mutual, Contact us: oldmutual.co.za/contact-us/, read 2026-09-26