Old Mutual Max Investment Contact Details

Max Investments has its own service desk inside Old Mutual, separate from the general 0860 933 333 client line. If your money is in a Max product, this is the desk that holds it, and going through the general line usually means being transferred here anyway.

Max Investments contact details

• Telephone: 0860 605 500, published as +27 0860 605 500
• Fax: 0860 607 500 or 0860 609 500
• Email: MaxInvestments@oldmutual.com
• Product pages: oldmutual.co.za/max

Old Mutual publishes these on the fund fact sheets for the Max range rather than on a contact page, which is why they are hard to find with a general search.

Two neighbouring desks that are not the same

• Max Income, for the income products in the same family: 0860 605 500, fax 0860 607 500 or 0860 609 500, maxincome@oldmutual.com
• Old Mutual Wealth, a separate platform entirely: 0860 999 199, fax 0860 999 197, service@omwealth.co.za, omwealth.co.za

Max Investments and Max Income share a telephone number and fax number but not a mailbox, so an email sent to the wrong one of the two will sit unactioned rather than be redirected. Old Mutual Wealth is a different platform with its own number, and a Wealth query does not belong on the Max line at all. Check which name appears on your own statement before you dial.

What sits under the Max name

Max is a product family rather than a single investment. Old Mutual lists the Max Investment Plan, an investment plan on the LISP platform, a retirement annuity, an optimal retirement plan, a preservation fund and a living annuity under it. That matters when you call: say which of them you hold and quote the plan number, because the rules on access, tax and transfers differ sharply between them.

Have this ready

• Your plan or policy number and your identity number
• Which Max product it is, in the words used on your statement
• For a withdrawal, whether it is a retirement product, because those are restricted by law rather than by Old Mutual
• For a transfer, the receiving fund details, since a transfer between approved funds is generally not taxed while a withdrawal is

Reading the fee line before you phone

The Max fund fact sheets publish an asset management fee, a guarantee and smoothing fee where the fund is smoothed, and a total expense ratio. Old Mutual notes on those sheets that a higher total expense ratio does not necessarily mean a poor return and a lower one does not necessarily mean a good one, and that transaction costs are a separate and necessary cost of administering the fund. Read your own fact sheet before the call and you will get a much more useful conversation about charges.

If a query is not resolved

Follow up in writing to the mailbox above, quoting the original date and any reference. Old Mutual publishes a complaints route on its main site, and an unresolved complaint about a retirement fund can be taken to the Pension Funds Adjudicator, while other financial services complaints go to the National Financial Ombud Scheme. Both are free to use.