Old Mutual Johannesburg Contact Details

Old Mutual’s registered home is Cape Town, but several of its businesses run out of Johannesburg, and two of them publish Johannesburg contact points of their own. Everything below is taken from Old Mutual’s own sites rather than from a directory listing.

Johannesburg contact points

• Old Mutual Insure switchboard, Johannesburg: 011 374 9111
• Old Mutual International regional service team for Gauteng and the Free State: ominternationaljhb@omwealth.co.za
• Old Mutual customer care, national: 0860 933 333

The 011 number is the switchboard of Old Mutual Insure, the group’s short-term insurance business — the one that was formerly Mutual & Federal. It is not the number for a life policy or a retirement annuity. For those, 0860 933 333 is the line, and Old Mutual Insure’s own customer care number is 0860 22 55 63.

Which Old Mutual business you actually need

• Insurance on a car, home or business: Old Mutual Insure, customer care 0860 22 55 63, brokers 0860 63 73 73.
• Investments, savings, life cover, loans and asset management: Old Mutual South Africa, 0860 933 333.
• Advice-led wealth management: Old Mutual Wealth, 0860 999 199.
• Banking: OM Bank, 0860 OMBANK (0860 662 265), or the in-app chat.
• Institutional investment management: Old Mutual Investment Group, switchboard 021 509 5022.

The group deliberately runs these as separate businesses with separate service numbers, which is why a call to the wrong one usually ends in a transfer rather than an answer.

Branch addresses in Johannesburg

Old Mutual publishes branch street addresses and opening hours through the branch locator on oldmutual.co.za, and does not publish per-branch phone numbers at all. Search the locator on a Johannesburg address and pick the branch type you need. Any Johannesburg branch number you find on a third-party listing site did not come from Old Mutual, and should be checked against the locator before you rely on it.

Getting things done without a branch

Old Mutual pushes almost all routine servicing to its digital channels: the Old Mutual App, the secure site and a WhatsApp service on 0860 933 333, which you save as a contact and start by sending Hi. Between them they cover product applications, withdrawals, claim submissions, uploading and downloading documents including tax certificates, updating personal details and beneficiaries, and managing payments. There is also an unclaimed benefits check that runs off an ID number, which is worth doing if you are chasing an old policy of a relative rather than one of your own.

Complaints, media and fraud

• Complaints go through the complaints page on oldmutual.co.za and its green complaints button, not through a branch.
• Media enquiries: Media@oldmutual.com. Sponsorship proposals: Sponsorships@oldmutual.com.
• Fraud: Old Mutual Tip-offs Anonymous, toll free and 24 hours, on 0800 222 117 or toahotline@tip-offs.com.