Retail · Contact details
The Bed Shop Head Office Contact Details
The Bed Shop’s central contact route is its WhatsApp line, 076 144 3291, and its email, sales@thebedshop.co.za. The Bed Shop is a South African bed and mattress retailer established in 1994, with 133 stores in South Africa and a presence in Zambia.
The Bed Shop’s own website does not publish a head office phone number or address, and its old contact page has been removed. This page sets out the routes it does publish.
The Bed Shop contact details at a glance
| Route | Details |
|---|---|
| The Bed Shop WhatsApp line (central customer queries, refunds) | 076 144 3291 |
| The Bed Shop sales email | sales@thebedshop.co.za |
| Store list with every branch’s number | thebedshop.co.za/all-our-stores/ |
| Hospitality / bulk bed enquiry form | thebedshop.co.za/hotelier-by-dynamic/ |
| Dynamic Bedding (manufacturer for The Bed Shop; hospitality sales) | +27 11 762 1464 |
| Dynamic Bedding email | info@dynamicbedding.co.za |
Official contact channels
For customer queries, including refunds, message The Bed Shop on WhatsApp at 076 144 3291. For sales questions, email sales@thebedshop.co.za.
Every branch is listed with its street address and telephone number on the store list at thebedshop.co.za/all-our-stores/. For anything about an order you bought in store or that a store delivered, call that branch, because refunds and warranty claims are handled by the store.
Hotels, guest houses and other businesses buying beds in bulk can use the hospitality enquiry form on thebedshop.co.za/hotelier-by-dynamic/. That route is run by Dynamic Bedding, which manufactures exclusively for The Bed Shop and publishes +27 11 762 1464 and info@dynamicbedding.co.za. Dynamic Bedding does not label that number as The Bed Shop’s head office.
What The Bed Shop provides
The Bed Shop sells beds and mattresses. Its own-brand beds (Orthopaedic, Sleep & Co, Therapaedic and Aerocool) are made to order at the factory, which takes 1 to 3 weeks. Sealy beds take 2 to 6 weeks.
Payment options include lay-by, in store only, with 6 to 12 months to pay, and credit through RCS and Mobicred.
For online orders, the store that fulfils your order calls you within 48 hours to confirm delivery. Delivery fees run from R350 (within 25 km of a store) to R2,000 (over 220 km), and collecting from a store is free.
Address and operating information
The Bed Shop does not publish a head office address. It trades from 133 stores across South Africa:
| Province | Stores |
|---|---|
| Gauteng | 54 |
| Limpopo | 16 |
| KwaZulu-Natal | 14 |
| Mpumalanga | 12 |
| Western Cape | 10 |
| Eastern Cape | 10 |
| North West | 7 |
| Free State | 5 |
| Northern Cape | 5 |
Use the store list at thebedshop.co.za/all-our-stores/ for each branch’s address and phone number.
Support and escalation routes
Refunds and guarantee or warranty claims are handled by the store where you bought the bed, or the store that delivered your online order. An original invoice is compulsory for a warranty claim. The warranty slip must be completed and returned within 14 days of purchase to confirm the warranty.
If the store cannot help, contact The Bed Shop on WhatsApp at 076 144 3291 or email sales@thebedshop.co.za. The Bed Shop does not publish a separate escalation line.
For other furniture and bedding shops, browse the retail hub or the retail directory A to B listings.
FAQs
What is The Bed Shop head office contact number?
The Bed Shop does not publish a head office number. Its central channels are WhatsApp 076 144 3291 and sales@thebedshop.co.za.
What is The Bed Shop email address?
Email sales@thebedshop.co.za.
How do I claim on my Bed Shop warranty?
Go to the store where you bought the bed, or the store that delivered your online order, with your original invoice. Return the warranty slip within 14 days of purchase.
How long does The Bed Shop take to deliver?
Own-brand beds are made to order in 1 to 3 weeks and Sealy beds take 2 to 6 weeks. The store calls within 48 hours of an online order to confirm delivery.
Who makes The Bed Shop beds?
Dynamic Bedding, which manufactures exclusively for The Bed Shop. Its number is +27 11 762 1464.
Sources
- The Bed Shop, Home page (WhatsApp and email): thebedshop.co.za/, read 2026-09-26
- The Bed Shop, All our stores: thebedshop.co.za/all-our-stores/, read 2026-09-26
- The Bed Shop, FAQs: thebedshop.co.za/faqs/, read 2026-09-26
- The Bed Shop, Terms and conditions: thebedshop.co.za/terms-conditions/, read 2026-09-26
- The Bed Shop, Delivery policy: thebedshop.co.za/delivery-policy/, read 2026-09-26
- The Bed Shop, Hotelier by Dynamic: thebedshop.co.za/hotelier-by-dynamic/, read 2026-09-26
- Dynamic Bedding, Home page: dynamicbedding.co.za/, read 2026-09-26