Retail · Contact details
@home Contact Details
@home does not publish a phone number: to follow up on an online order, email Bash customer service through its email ticket form, and for any other enquiry, use the @home Guest Experience form on athome.co.za. @home is a South African homeware and furniture retailer owned by The Foschini Retail Group (TFG), and its online orders are handled by Bash, TFG’s online store.
@home is a homeware store. It is not an internet or telecoms provider, and not Home Affairs.
@home contact details at a glance
| Route | Details |
|---|---|
| Online order follow-up (Bash customer service email ticket) | help.bash.com/support/tickets/new?ticket_form=send_us_an_email |
| Online order customer service hours | Monday to Friday 8am to 6pm; Saturday 8am to 3pm; public holidays 8am to 3pm |
| @home Guest Experience team (general enquiries form: General / Marketing / Delivery, with store name) | athome.co.za/our-story/contact |
| Store finder | bash.com/store-finder |
| facebook.com/homewarestore/ | |
| instagram.com/homewarestore/ |
Official contact channels
@home splits its contact routes by the type of query:
- Existing online order: @home online orders are facilitated by Bash, so order follow-ups go to a Bash customer service advisor through the email ticket form at help.bash.com. Bash customer service works Monday to Friday from 8am to 6pm, and Saturdays and public holidays from 8am to 3pm.
- Anything else: the @home Guest Experience team takes general enquiries through the form on athome.co.za/our-story/contact. Choose a topic (General, Marketing or Delivery) and name the store your enquiry relates to.
- Suppliers: businesses that want to become an @home partner are pointed to the same contact page.
@home is also on Facebook and Instagram as homewarestore.
What @home provides
@home sells homeware and furniture in its stores and online through Bash. It offers a premium furniture delivery service and is part of the TFG Rewards loyalty programme. The Foschini Retail Group (Pty) Ltd, which owns @home, is a registered credit provider, NCRCP36.
Address and operating information
@home says it has 120 stores in South Africa. It does not publish a head office address on its contact page. To find a store near you, use the store finder at bash.com/store-finder.
Support and escalation routes
@home does not publish a separate escalation line. For an online order, keep your ticket reference from Bash customer service and reply on the same ticket. For a delivery or store problem, use the Guest Experience form, choose Delivery or General, and include the store name so the team can route it.
For other brands, browse the telecoms and internet hub or the directory E to M listings.
FAQs
What is the @home contact number?
@home does not publish a phone number. Use the Bash email ticket form for online orders or the @home Guest Experience form for other enquiries.
How do I follow up on an @home online order?
@home online orders are handled by Bash. Send a Bash customer service email ticket through help.bash.com, Monday to Friday 8am to 6pm or Saturday 8am to 3pm.
How do I find an @home store near me?
Use the store finder at bash.com/store-finder. @home has 120 stores in South Africa.
Is @home part of TFG?
Yes. @home belongs to The Foschini Retail Group and is part of the TFG Rewards programme.
Sources
- @home, Contact: athome.co.za/our-story/contact, read 2026-09-26
- @home, Home page: athome.co.za, read 2026-09-26