Transport & Logistics · Contact details
Buscor Contact Details
The Buscor enquiries number is 013 754 6246/7/8 and the general email is info@buscor.co.za. Buscor (Pty) Ltd is a Mpumalanga commuter bus operator with divisions in Nelspruit (Mbombela), White River and Malalane, and it also runs Buscor Charter Services.
Buscor contact details at a glance
| Route | Details |
|---|---|
| General enquiries | 013 754 6246/7/8 |
| General enquiries email | info@buscor.co.za |
| Emergency hotline email | beheer@buscor.co.za |
| Complaints / suggestions email | PRofficer@buscor.co.za |
| Nelspruit Division | 013 754 6246/7/8 |
| White River Division | 013 754 6288 |
| Malalane Division | 013 754 6260/1/2/3 |
| Whistleblower toll-free (contact page) | 0800 001 865 |
| Whistleblower email (independent hotline provider) | buscor@whistleblowing.co.za |
| Charter quote request form | buscor.co.za/charter-services/ |
| Office hours | Mon to Fri 08h00 to 16h00 |
Official contact channels
Buscor’s help centre lists one phone number, 013 754 6246/7/8, for three routes, each with its own email:
- Enquiries: info@buscor.co.za
- Emergency hotline: beheer@buscor.co.za
- Complaints and suggestions: PRofficer@buscor.co.za
Each division also has its own line: Nelspruit on 013 754 6246/7/8, White River on 013 754 6288 and Malalane on 013 754 6260/1/2/3. Office hours are Monday to Friday, 08h00 to 16h00.
Buscor’s website also has a leftover template page at /contact/ with a New York address. Ignore it: the real contact page is /contact-us/.
What Buscor provides
Buscor operates over 400 buses, mostly train (bi-articulated) buses, carrying about 38 million passengers a year over about 32 million km. It was formed in 1980 when Matsebula’s Bus Service and Sticks Nyalunga Bus Service amalgamated, and in 2012 it became the first fully black-owned passenger bus commuter operator.
Tickets are sold at bus terminals and at partner outlets, including Boxer stores (Nelspruit, Promenade, Kanyamazane, Matsulu, Naas, Schoemansdal and Hazyview), Malalane Spar, White River Spar and Emoyeni Mall.
Buscor Charter Services offers semi-luxury coaches and solo buses for private hire. Request a quote through the charter form at buscor.co.za/charter-services/ or visit your nearest branch.
Address and operating information
- Nelspruit Division: the contact page gives two addresses, 17 Currie st, Mbombela, 1201 and 1 Petroleum Street. Tel 013 754 6246/7/8.
- White River Division: 9 Theo Kleynhans st, White River, 1240. Tel 013 754 6288.
- Malalane Division: Koedoe Street, Malelane, 1320. Tel 013 754 6260/1/2/3.
Office hours are Monday to Friday, 08h00 to 16h00. See also the Buscor Nelspruit page.
Support and escalation routes
Send complaints and suggestions to PRofficer@buscor.co.za, or call 013 754 6246/7/8.
Lost property: visit the lost and found offices at the bus terminals, or call the control room of the division concerned (Nelspruit, White River or Malalane).
Bus cards: Buscor does not give refunds, but if a card with active trips malfunctions, it will transfer the trips to another card.
Whistleblowing: the contact page’s “Blow a Whistle” block lists an independent hotline: toll-free 0800 001 865 or buscor@whistleblowing.co.za. The same block on the contact page lists a WhatsApp chatbot, +27 31 308 4664, which is listed with the whistleblowing service rather than as a customer service channel.
For other transport operators, browse the transport and logistics hub or the transport directory A to B listings.
Frequently asked questions
What is the Buscor contact number?
Call 013 754 6246/7/8 for enquiries. White River is on 013 754 6288 and Malalane on 013 754 6260/1/2/3.
What is the Buscor email address?
General enquiries go to info@buscor.co.za. Complaints and suggestions go to PRofficer@buscor.co.za.
How do I report lost property on a Buscor bus?
Visit the lost and found office at the bus terminal, or call the division control room.
Can I get a refund on my Buscor card?
No. Buscor does not give refunds, but it will transfer active trips from a malfunctioning card to another card.
How do I hire a Buscor bus?
Request a charter quote through the form on buscor.co.za/charter-services/ or visit your nearest branch.
Sources
- Buscor, Contact us: buscor.co.za/contact-us/, read 2026-09-26
- Buscor, Help centre: buscor.co.za/help-center/, read 2026-09-26
- Buscor, About us: buscor.co.za/about-us/, read 2026-09-26
- Buscor, Charter services: buscor.co.za/charter-services/, read 2026-09-26