Transport & Logistics · Contact details
On the Dot Contact Details
The On the Dot Media Logistics number is 087 353 1331, and subscription queries go to 087 353 1291. On the Dot is a South African media logistics company that distributes magazines, newspapers, leaflets and parcels and runs subscriptions. It was formerly a business unit within Media24 and is now owned by the Novus Holdings Group.
On the Dot contact details at a glance
| Route | Details |
|---|---|
| Media Logistics | 087 353 1331 |
| Media Logistics email | otdassistance@onthedot.co.za |
| Subscriptions | 087 353 1291 |
| Subscriptions email | subsqueries@onthedot.co.za |
| Let Us Contact You form (General / Retail / Subscriptions query) | onthedot.co.za/contact-otd/ |
| OTD Subscriptions portal (buy/manage subscriptions, track deliveries) | onthedot.co.za/otd-subscriptions/ |
Official contact channels
On the Dot runs separate phone lines and mailboxes for its two main customer groups:
- Media Logistics: 087 353 1331 or otdassistance@onthedot.co.za, for distribution and logistics queries.
- Subscriptions: 087 353 1291 or subsqueries@onthedot.co.za, for magazine and newspaper subscription queries.
If you would rather be called back, the Let Us Contact You form on the contact page takes general, retail and subscriptions queries. Subscribers can also buy and manage active subscriptions and track deliveries on the OTD Subscriptions portal.
What On the Dot provides
On the Dot describes itself as a multichannel media logistics company distributing magazines, newspapers, leaflets, books, partworks and collectibles. Its services include:
- Media logistics: distribution of magazines, newspapers and other print.
- OTD Subscriptions, for buying and managing magazine and newspaper subscriptions.
- Specialised Logistics, which offers B2B and B2C last-mile delivery for non-media consumer packaged goods and e-commerce clients.
- 4me, its e-commerce channel selling local and international print titles, toys and games with home delivery.
- Leaflet Distribution, Merchandising and FreightGuard, listed on its service menu.
On the Dot was formerly a business unit within Media24 (Naspers) and is now owned by the Novus Holdings Group. Some footer links on its site, such as the privacy policy, still point to media24.com.
Address and operating information
On the Dot does not publish a physical address, postal address or call centre hours on its contact page. Use the phone lines, mailboxes or contact form above.
Support and escalation routes
On the Dot does not publish a separate escalation line. For a missed or late subscription delivery, start with the Subscriptions line on 087 353 1291 or subsqueries@onthedot.co.za, or check the delivery on the OTD Subscriptions portal. For logistics and distribution issues, use 087 353 1331 or otdassistance@onthedot.co.za. Keep your subscription or consignment reference in every message.
For other couriers and distribution companies, browse the transport and logistics hub or the transport directory M to P listings.
Frequently asked questions
What is the On the Dot contact number?
Media Logistics is 087 353 1331 and Subscriptions is 087 353 1291.
How do I contact On the Dot about my magazine subscription?
Call 087 353 1291, email subsqueries@onthedot.co.za, or manage your subscription and track deliveries on the OTD Subscriptions portal.
What is the On the Dot email address?
Media Logistics uses otdassistance@onthedot.co.za and Subscriptions uses subsqueries@onthedot.co.za.
Who owns On the Dot?
On the Dot says it is now owned by the Novus Holdings Group. It was formerly a business unit within Media24.
Sources
- On the Dot, home page: onthedot.co.za, read 2026-09-26
- On the Dot, Contact: onthedot.co.za/contact-otd/, read 2026-09-26
- On the Dot, About us: onthedot.co.za/about-us/, read 2026-09-26
- On the Dot, OTD Subscriptions: onthedot.co.za/otd-subscriptions/, read 2026-09-26