Travel & Hospitality · Contact details
Tsogo Sun Contact Details
The Tsogo Sun general enquiries number is 011 510 7700, and the general email is tsogosun.contactus@tsogosun.com. Tsogo Sun Limited is a JSE-listed casino, hotel and entertainment group that runs complexes such as Montecasino, Gold Reef City, Silverstar, Emerald, Hemingways, Golden Horse, Garden Route and Blackrock.
Tsogo Sun contact details at a glance
| Route | Details |
|---|---|
| Tsogo Sun general enquiries | 011 510 7700 |
| General enquiries email | tsogosun.contactus@tsogosun.com |
| Tsogo Rewards call centre | 010 595 9149 |
| Tsogo Rewards email | rewards@tsogosun.com |
| Hotel reservations (online booking engine) | hotelreservations.tsogosun.com |
| Contact form | tsogosun.com/contact-us/ |
| Head office address | Palazzo Towers East, Montecasino Boulevard, Fourways, 2055 |
| Postal address | Private Bag X190, Bryanston, 2021 |
| X (Twitter) | twitter.com/tsogosun |
Official Tsogo Sun contact channels
For general Tsogo Sun enquiries, call 011 510 7700 or email tsogosun.contactus@tsogosun.com. You can also use the contact form on tsogosun.com.
Loyalty programme queries, including questions about your Tsogo Rewards membership, go to a separate call centre on 010 595 9149 or rewards@tsogosun.com.
To book a room at a Tsogo Sun hotel, use the online booking engine at hotelreservations.tsogosun.com, linked from the Tsogo Sun homepage. Individual casinos, such as Hemingways, have their own websites and contact details.
What Tsogo Sun provides
Tsogo Sun describes itself as South Africa’s largest casino, hotel and entertainment company. It is listed on the JSE with a market capitalisation of about R14bn, and HCI owns 49.5 percent of its shares.
Its complexes include more than 1 700 hotel rooms, conferencing, a theme park, theatres (Teatro at Montecasino is the largest) and movies@ cinemas. Online betting and casino-style games trade as playTsogo.co.za and bet.co.za, and Galaxy Bingo electronic bingo terminals run at 23 sites.
Tsogo Sun is not the same company as Southern Sun. Southern Sun is the former Tsogo Sun Hotels, renamed after it separated from the gaming group, so hotel-only Southern Sun queries go to Southern Sun. Tsogo Sun is also not part of Sun International.
Address and operating information
- Head office: Palazzo Towers East, Montecasino Boulevard, Fourways, 2055
- Postal address: Private Bag X190, Bryanston, 2021, South Africa
Tsogo Sun does not publish head office hours on its contact page.
Support and escalation routes
Tsogo Sun does not publish a separate complaints or escalation line. Use 011 510 7700 or tsogosun.contactus@tsogosun.com for general matters, and the Tsogo Rewards call centre for loyalty questions. For a problem at a specific casino or hotel, contact that property first.
If gambling is becoming a problem for you or someone close to you, the national problem gambling counselling helpline listed by Tsogo Sun is toll-free on 0800 006 008.
Frequently asked questions
What is the Tsogo Sun head office contact number?
Call 011 510 7700. The head office is at Palazzo Towers East, Montecasino Boulevard, Fourways.
What is the Tsogo Sun email address?
General enquiries go to tsogosun.contactus@tsogosun.com, and Tsogo Rewards queries go to rewards@tsogosun.com.
Are Southern Sun and Tsogo Sun the same?
No. Southern Sun is the former Tsogo Sun Hotels, renamed after it separated from the Tsogo Sun gaming group.
Is Tsogo Sun part of Sun International?
No. Tsogo Sun Limited is a separate JSE-listed group, and HCI owns 49.5 percent of its shares.
What is the Tsogo Rewards contact number?
The Tsogo Rewards call centre is 010 595 9149.
Sources
- Tsogo Sun, Contact us: tsogosun.com/contact-us/, read 2026-09-27
- Tsogo Sun, About us: tsogosun.com/about-us/, read 2026-09-27
- Tsogo Sun, Home page: tsogosun.com, read 2026-09-27
- Southern Sun, Investors: southernsun.com/investors, read 2026-09-27